消费者体验

Monica Vinader

Luxury jewelry brand Monica Vinader is known for its modern design and commitment to ethical materials, creating everyday pieces that celebrate individuality. MG2 partnered with the brand to bring its refined aesthetic to Nordstrom NYC.

Situated in Nordstrom’s new jewelry hall, the shop-in-shop offers a uniquely elevated experience for shoppers. Working closely with Nordstrom, Monica Vinader, and premium vendors, MG2 ensured that every design element was executed seamlessly. The intimate, sophisticated space combines dark painted walls, warm wood accents, metallic screen dividers, wrapped columns, and large street-facing windows. Custom fixtures display jewelry with elegance, while bespoke stools create inviting moments for customers to explore personalization services. Every detail is thoughtfully curated to make visitors feel both welcomed and inspired.


Research & Insights – January 2026

Young in Age, Mighty in Impact: Gen Alpha is Rewriting the Rules for Brands

Gen Alpha is ready to be taken seriously.

With the oldest among them just 14, they are already shaping how brands and stores show up, even without their own credit cards. They have more choice than any generation before them, and with fluency across smartphones, tablets, computers, digital worlds, virtual reality, and AI tools, they are quickly surpassing Gen Z and Millennials in their adaptability and expectations for ease and efficiency. They move naturally between digital and physical spaces, and their cultural and commercial influence is accelerating, making it essential to understand not only what they respond to today, but what they will expect from brands and retailers in the years ahead. This research explores how Gen Alpha first discovers brands, how they want to engage beyond a transaction, and why their ability to inspire and influence cross generational purchase decisions cannot be overlooked.

The full report is available for download at the bottom of this page. Take me there now!

What We Learned

Based on our findings, Gen Alpha consumers shared the following key insights on what matters most to them through in-store design and programming. Overall, they want to engage with brands meaningfully, take an active role in the shopping journey, and make their influence on household purchase decisions clear.

Co-Creation Collaboration

97% of Gen Alpha want to help brands make design decisions, from testing new products and informing product development to shaping the look and feel of store environments, showing a strong desire to be active members of the brand community.

Tactile Experiences

73% of Gen Alpha prefer shopping in-store to fully immerse themselves in a brand’s environment. They value hands-on test-and-try experiences that let them explore products, validate purchases, and connect with the brand on a deeper level.

Snack & Shop Offerings

3 in 4 Gen Alpha say in-store food and beverage offerings drive them to spend more time in the store. These experiences make shopping more enjoyable, encourage exploration, and provide social moments that strengthen their connection to the brand.

Exploration & Navigation

66% of Gen Alpha rely on clear in-store signage to guide their shopping journey, balancing predictability and discovery and reflecting the simplicity they have come to expect from their online engagement.

Cross-Generational Influence

70% of Gen Alpha report that adults in their lives often purchase items they suggest, supporting that they not only influence household buying decisions but are also shaping trends and brand loyalty across generations.

Three Personas Defined

39%, The Confidence Chooser

Defined as individuals who want to make their own decisions and prefer stores that help them stay focused. They shop with a clear sense of purpose and confidence.

39%, The Transition Tween

Defined as individuals who notice style and pay attention to whether a store treats them like real shoppers. They want to feel seen, valued, and not just viewed as an extension of their parents.

23%, The Expressive Explorer

Defined as individuals who want brands to recognize their interests and who they are becoming. They look for stores that reflect their personality and avoid labels that limit them.

Shaping the Future: How Gen Alpha’s Curiosity, Creativity, and Influence Redefine Brand Engagement

Gen Alpha may be the youngest consumers today, but their influence is already reshaping how brands and retailers think about engagement. This generation values autonomy, curiosity, and play, moving seamlessly between digital and physical worlds while expecting experiences that are clear, interactive, and meaningful. They seek hands-on exploration, personalization, and opportunities to contribute, driving deeper connections and shaping household purchase decisions across generations. Trust is earned through authenticity and visible action, not promises, and technology must enhance rather than distract from the brand experience. Stores that empower Gen Alpha to explore, test, and participate will win their attention and loyalty. By designing experiences that balance predictability with discovery, brands can cultivate lasting relevance with a generation whose impact is already being felt.

Interested in More? Download the Full Report!


消费者体验

MAC Cosmetics

MG2 partnered with Estee Lauder to bring their global beauty brand, MAC Cosmetics, to Nordstrom’s New York City flagship. Prominently located in the heart of the store, the shop-in-shop offers an immersive experience that invites shoppers to explore the brand’s full product range and enjoy personalized makeup consultations.

Designed to capture MAC’s bold, modern identity, the space features distinctive consultation tables with integrated product displays, custom wood fixtures, and LED screens that enhance both visibility and engagement. Playful, oversized elements—such as sculptural makeup brushes forming a brand sign and a giant lipstick anchoring a featured display—add a dynamic, unique touch.

In collaboration with Estée Lauder’s US Retail Design team and key vendors, MG2 developed highly detailed millwork solutions to bring the design vision to life. The team engineered a concealed operable swing door within the primary display wall to provide access to back-of-house storage and crafted a custom fixture precisely aligned with the dimensions of the existing wall frame. Through careful coordination and thoughtful consideration of strict leasing parameters, MG2 developed an efficient, elevated layout that maximizes both functionality and brand expression within a compact space.


  • 项目细节

  • 地点 纽约,纽约
  • 客户 The Estée Lauder Companies, Inc.
  • 市场分类
  • 设计服务

Building and Scaling: Winning in a Multichannel World

MG2 Principal Melissa Gonzalez will be speaking alongside Christiane Pendarvis of Pattern Beauty at NRF ’26 in NYC on Sunday, January 11th. Learn how to win in a multichannel world with insights into how retailers can effectively strategize by aligning teams, unifying data and inventory, and delivering consistent customer experiences.

The Power of the Pause: Why Slowing Down Fuels Stronger Leadership | Melissa Gonzalez

MG2 Principal and The Purpose Pivot author Melissa Gonzalez joined Bill Sherman on an episode of Thought Leadership Leverage to discuss how moments of pause can redefine leadership, and why vulnerability, intuition, and well-being are essential to building clarity, resilience, and purpose-driven careers.

Creatives Shaking Up The Industry

Retail Design Institute honored MG2 Chief Creative Officer MJ Munsell with induction into the Retail Design Legion of Honor.

MJ is recognized for more than three decades of leadership in retail design, guiding award-winning project teams for brands including Nordstrom, Anthropologie, Victoria’s Secret, and Tommy Bahama.

消费者体验

NEXCOM/The Navy Exchange

MG2’s partnership with The Navy Exchange (NEXCOM)—the organization overseeing more than 300 retail stores across 92 naval bases worldwide—began in May 2020 and has grown into a trusted, collaborative relationship centered on the sailors and families NEXCOM serves. Our Advisory, Design, and Architecture teams have worked together to reimagine everything from departments to full-store environments. Beyond traditional site visits, our on-base tours and stays at Navy Lodges immerse us in sailors’ daily lives, how they move through spaces, shop, and connect with their environment, so we can design solutions that reflect their needs and values. This approach has given us meaningful insight into how retail can support sailors at every stage of life, from new recruits to retirees. Our goal is to create environments that are convenient, intuitive, and welcoming, while offering both efficiency and moments of delight.

The MG2 Advisory team, in partnership with our Design team, took a multi-pronged approach to assessing how each department could best support consumer needs. 

This included:

  • An audit of brand insights (both qualitative and quantitative), as well as competitive benchmarking analysis
  • Evaluating consumer trends
  • Surveying the NEXCOM consumer audience as it relates to opportunities to elevate in-store experiences and identify key drivers to make the Navy Exchange their shopping destination
  • In-person field interviews – immersing ourselves on base with new recruits and sailors, and talking with store management to learn first-hand where they are seeing gaps both experientially and operationally in the store
  • Environmental evolution of color pallets featured in-store, fixture and signage packages, lighting and flooring optimization, and department-specific design needs to support a more elevated and customer-centric approach

This evaluation identified opportunities beyond price to deliver value across the fleet of locations. Through a deep dive analysis into trends, customer pain points and desires, including areas that provided demystification, we could identify drivers and preferences to inform the in-store experience evolution, allowing the Navy mission to be more deeply reflected in the spaces visited by sailors and families.

Based on the insights and research the MG2 Advisory Team brought forward, MG2 designed stores that provided greater space for storytelling, fostering excitement and a sense of community. As a result of these findings, the NEXCOM team revamped each department, reimagining the customer journey, merchandising, wayfinding, and operational change.

Store Departments Redesigned to Date (Advisory/Design)

  • Beauty
  • Consumer Technology
  • Essentials
  • Food Hall/Provisions
  • Everyday Home
  • Health & Wellness
  • Home Gallery
  • Jewelry
  • Kids
  • Men’s Apparel
  • Women’s Apparel
  • Surf Shop
  • Navy Pride
  • Package Store

Frameworks Articulated to Date (Advisory/Design):

  • Madix Playbook (fixture programming)
  • Dropzone Playbook (modular kit of parts)
  • Signage in the Lobby/Directory
  • Signage Framework Package
  • Shoppable Showroom
  • Mobile Retail Facility (MRF)

Flagship Environments Redesigned to Date (Advisory/Design/Architecture Review)

  • Jacksonville, FL
  • Pearl Harbor, HI

Discover additional impact MG2 Advisory had on NEXCOM Beauty here.


Leading with Impact and Purpose

Melissa Gonzalez, MG2 Principal and founder of MG2 Advisory, joined Shelley E. Kohan on a recent episode of Retail Unwrapped, a weekly podcast from The Robin Report, to discuss her new book The Purpose Pivot.

Melissa shares how intuition can serve as unfiltered market intelligence, helping leaders identify misalignment between their role and their competitive advantage.

消费者体验

H&M

MG2 partnered with global fashion retailer H&M to bring their newest store to life at The Original Farmers Market, a historic shopping and dining destination in Los Angeles. The flagship’s elevated design blends refined textures, shapes, and warm finishes, creating an inviting environment that reflects H&M’s evolving brand identity.

Key elements include translucent display walls that filter light while showcasing product, fluted stucco surfaces that bring texture, and modular fixtures that enable the brand to present multiple fashion narratives at once. These layered details required thoughtful coordination across departments and finishes, ensuring a seamless expression of H&M’s latest brand standards while maintaining design integrity.

Among the store’s signature features is the Champagne Pocket, a secluded space finished in stucco and soft neutral tones, designed to showcase H&M’s higher-end collections in a sophisticated setting. Additional highlights include a dramatic LED screen adjacent to the first-floor cashwrap, dynamic wavy panel displays that add movement, and continuous wood paneling across the second floor that ties together the men’s department, fitting rooms, and cashwrap. The integration of wood laminate—particularly across walls, ceilings, and fitting room openings—required meticulous planning to align grains, panel seams, and transitions for a consistent, elevated finish.

The team also discovered a partially demolished abandoned stairway within the existing space, requiring layout changes during construction. Throughout the project, MG2 worked closely to ensure all elements passed Los Angeles’ strict permitting codes and created the final elevated space for customers to enjoy.

In addition to this Los Angeles Flagship location, MG2 has worked closely with H&M on multiple projects across the United States, including FlatIron Crossing in Broomfield, CO, and Northridge Fashion Center in Northridge, CA.


  • 项目细节

  • 地点 加利福尼亚洛杉矶
  • 客户 H&M Fashion USA, Inc.
  • 市场分类
  • 规模 14,500 SF
  • 设计服务

How to Create a Great Bar

MG2 Principal Natalie Hyde recently spoke with Amanda Baltazar at Restaurant Development + Design on How to Create a Great Bar.

“It should be used to display available liquors but can also be used to add to the storytelling of the design. The back bar, says Natalie Hyde, NCDIQ, WELL AP, senior designer, MG2, Seattle, is ‘the articulation of the concept, the story, it’s where you can highlight special finishes, lighting, and the story of the cocktail.’”

‘If You’re Not Growing And Changing …’: What Leaders Like Regency Centers Understand About Retail Success Today

MG2’s Chief Creative Officer MJ Munsell spoke with Bisnow’s John Krukowski about the ever evolving retail industry.

“’To create a retail center where people want to return, it’s important to develop a dynamic sense of place with dining experiences, entertainment, surprise and discovery, camaraderie and, of course, shopping,’ said Munsell.”

The Experience Equation: What Retailers Need to Get Right

In a recent episode of Retail Remix, MG2 Principal Melissa Gonzalez spoke with Nicole Silberstein to share why in-store experiences remain a powerful driver of connection and conversion, and how MG2’s latest research reveals Gen Z is coming to physical retail with clear purpose.

消费者体验

Nordstrom Local

MG2 has long partnered with Nordstrom on their Nordstrom Local locations, which offer convenient, personalized services including in-store pickup, on-site alterations, and easy returns. Envisioned as tranquil escapes from day-to-day city life, the stores are designed to reflect and complement their surrounding neighborhoods, retaining existing architectural elements and featuring artwork from local creators.

A slatted wood wall subtly divides the order pickup area from the front of house, maintaining an open layout while supporting a relaxed, customer-focused experience. Natural materials and abundant daylight contribute to the calming environment. From the sidewalk, passersby can view the alterations station and watch one of the tailors at work.

To preserve the character of each building, MG2 thoughtfully incorporates original elements across Nordstrom Local’s portfolio. In New York City’s Williamsburg location, this includes the storefront entrance, concrete flooring, and suspended wood ceiling; in San Francisco’s Fillmore store, exposed brick adds warmth and texture to the fitting areas.

Customers today are looking for a personalized, service-oriented shopping experience. Nordstrom Local brings all of that and more, continuing their legacy of exceptional customer service.



New Insights into Gen Z and How Brands can Tap into Their Search for Connection

In a recent Inside Retail article, Editor Nicole Kirichanskaya discusses new insights about Gen Z from MG2 Advisory’s report, highlighting why it’s critical for retailers to understand their needs and preferences.

“As Melissa Gonzalez, principal of MG2, explained, ‘When brands position themselves as partners in these priorities rather than just sellers of products, they build relevance and trust that goes far beyond the checkout.’”

消费者体验

好美国人

MG2 partnered with Good American to develop an elevated retail concept for their shop-in-shops and their newest store at the Lenox Square shopping center in Atlanta, GA. Good American, a women’s apparel brand, focuses on size inclusivity and body positivity and continues to expand its merchandise offerings. In addition to Atlanta, new retail locations include a full-line store in Canoga Park, CA, shop-in-shops in Bloomingdale’s and Macy’s across the U.S., as well as Selfridges in London.

The sophisticated design incorporates new textures, shapes, and elements of warmth, while maintaining Good American’s brand identity. The concept serves as a blueprint for future locations to support Good American’s growing retail footprint and product offerings.

The new iteration retains Good American’s iconic Denim Wall, now with a refreshed signage system to provide quick information about each style. Lounge-style fitting rooms, bathed in the brand’s signature blue, create space for family and friends to gather, encouraging connection and fostering a sense of community. Textured fabrics and natural wood add warmth and contribute to a welcoming atmosphere. Together, these elements create a cohesive, feminine environment where customers can shop comfortably and confidently. The new design parallels the evolution of the Good American brand and creates new opportunities to reach new consumers.

The Good American shop-in-shop in Selfridges London was awarded Silver for Shop! Association’s 2025 Global Award in the Branded Shop Within a Store category.



迈向“物理数字化”:看看哪些方法有效,下一步是什么

In her recent Inside Retail article, MG2 Principal Melissa Gonzalez discusses the strategic blending of physical and digital experiences in retail.

“Retailers who want to build lasting relevance with this generation will need to rethink store design entirely, positioning stores not just as places to shop, but as spaces for creative interaction.”

Research & Insights – July 2025

Z 世代正在进化:他们寻求意义、联系以及能够理解这些的品牌

How well do you understand Gen Z, today’s youngest adult consumer, whose age spans from 18 to 26?

Often treated as a single cohort, Gen Z actually contains two distinct inter-generational groups, each with its own priorities, behaviors, and expectations. The younger Gen Z is just entering adulthood, while the older is shaping careers, households, and long-term habits. Their views on value systems, societal impact, education, and identity are nuanced, and so are their relationships with brands and retailers. Making assumptions about this generation, or relying on outdated labels, can lead to missed opportunities, limiting both loyalty and revenue growth.

This report is designed to help brands and retailers stop generalizing and start making more informed decisions. By uncovering the differences within Gen Z, not just between them and other generations, we reveal clear opportunities to create authentic, in-store moments that build community and trust, inspire loyalty, and support long-term brand relevance.

The full report is available for download at the bottom of this page. Take me there now!

What We Learned

Based on our findings, Gen Z consumers shared the following key insights on how their values are reflected in the shopping experience and how they seek more meaningful in-store engagement with the brands they care about.

Aspirational Values

94% of Gen Z shop with their values in mind, such as authenticity, transparency, and humility, but often struggle to achieve this in-store, frequently trading ideals for price or convenience

Co-Creator Status

More than 70% of Gen Z want to engage with brands they love beyond content; they want to be co-creators and collaborators in the brand journey, including store design and product customization

Community Driven

3 out of 5 Gen Z shoppers say a leading reason for visiting a store is to experience the brand’s community and fulfill their desire for a greater sense of belonging

Cultural Awareness

60% of Gen Z want to see products or in-store visuals that reflect timely, relevant cultural moments, demonstrating a brand’s awareness of what matters to their lives

Sustainable Design

Nearly 50% of Gen Z say they trust a brand’s sustainability promise more when it is reflected in how the store itself is designed

Building Loyalty with Gen Z: How Attainable, Values-Driven Stores Win Their Trust and Engagement

To earn the attention, respect, and long-term loyalty of Gen Z, brands and retailers must move beyond preconceived notions and mere trend chasing and take the time to understand what truly drives this generation. Gen Z responds to brands that reflect their values and invite them into the process, not just as consumers but as collaborators. This means bringing purpose into the store through thoughtful design choices like sustainable materials and ethically sourced products, while offering spaces that foster connection, such as community lounges or co-creation hubs where their voices shape everything from product design to store layout. Nostalgia, artistry, and visual storytelling also resonate deeply with this generation, especially when paired with technology that enhances rather than distracts from the brand’s heritage and product education. In-store experiences should be a meaningful extension of Gen Z’s values: easier paths to sustainability, personalized creativity, and real community. When brands position themselves as partners in these priorities rather than just sellers of products, they build relevance and trust that goes far beyond the checkout.

Interested in More? Download the Full Report!


抢先看:Nordstrom Local 在布鲁克林开业

In a recent Chain Store Age article, Editor-in-Chief Marianne Wilson shares details about the newest Nordstrom Local location in Williamsburg, designed by MG2.

“With the opening of Nordstrom Local in Williamsburg, customers now have a new way to connect with the brand — and we’re glad we could play a part,” said Melissa Gonzalez, MG2 principal and founder of MG2 Advisory. “Our consumer insights research shows that customers are looking for a personalized, service-oriented shopping experience. Nordstrom Local brings all of that — including convenient in-store pick up as well as onsite tailoring — and more to Brooklyn.”

佐治亚州亚特兰大市 Good American

MG2’s store design for Good American in Atlanta, Georgia was featured in the June 2025 issue of Inside Retail Magazine.

“MG2 used elevated materials, such as a natural wood veneer for the store’s wall fixtures, and a neutral color palette, as well as curved elements, including mirrors and tabletop fixtures, to create a welcoming, feminine space.”

零售业的未来:人工智能、体验和感官设计如何重塑实体店

MG2 Principal Melissa Gonzalez was recently quoted in a Colliers Knowledge Leader article by Anjee Solanki on how intentional sensory design is shaping the future of retail.

“Sensory elements offer the highest return on experience (ROX) when integrated into physical retail environments. According to MG2’s Advisory Wellness Report, a Colliers Engineering & Design company, about 60% of respondents said sounds generated by physical events (like waves or rain) and natural lighting neutralized their anxieties and helped them feel calm. ‘Brands that can help them unplug and be present by creating community-driven environments–that’s another value proposition,’ shares Melissa Gonzalez, Principal and Founder of MG2 Advisory (now part of Colliers Engineering & Design).”

The 2025 Shop! Global Award Winners Have Been Unveiled

Shop! Association has announced its 2025 Global Award Winners. Our Leica Meatpacking project in New York City has won Silver for Hardline Specialty Store.

The 2025 Shop! Global Award Winners Have Been Unveiled

Shop! Association 2025 Global Award Winners have been announced, and our Good American project at Selfridges London has won Silver for Branded Shop Within a Store category.

科勒·卡戴珊的 Good American 推进其零售计划

WWD’s Senior Editor of Retail David Moin did a deep dive with Good American Vice President of Retail Bree Richmond and MG2 Principal Melissa Gonzalez on the recent opening of Good American’s Lenox Square store in Atlanta, GA.

“MG2 began developing the innovative concept initially with a shop-in-shop opened in Selfridges in London, and subsequently finessed the format for the freestanding store opened last week in Atlanta, the brand’s first store in the city. The 2,757-square-foot-unit, with just under 2,000 square feet of selling space, is located in the Lenox Square shopping center.”

“‘The Atlanta store is an articulation of the brand’s attention to detail,’ said Melissa Gonzalez, principal of MG2.”

抢先看:科勒·卡戴珊的《Good American》在亚特兰大开幕

Good American’s newest store, located in Atlanta, GA, was featured in the Chain Store Age article, “First Look: Khloé Kardashian’s Good American opens in Atlanta” by Editor-in-Chief Marianne Wilson. The 2,700 plus square-foot store was designed by MG2.

“Founded online in 2016, Good American is best known for its size-inclusive denim (sizes 00 to 32 plus). It has expanded its offerings to include apparel and swimwear.”