梅丽莎·冈萨雷斯被宣布为零售业拓展峰会暨博览会演讲嘉宾

MG2 Principal Melissa Gonzalez will deliver a keynote at the Retail Expansion Summit & Expo on October 15 in Mexico City, exploring how thoughtful retail design transforms stores into destinations.

Drawing on her experience pioneering experiential and pop-up retail, Melissa will share why physical spaces matter more than ever in an era where convenience happens online. Her session will explore how immersive design and storytelling help brands capture attention, encourage longer visits, and build lasting customer loyalty.

Melissa Gonzalez Announced as Glossy Wellness Awards Judge

Just announced! MG2 Principal Melissa Gonzalez is going to be a Glossy Wellness Awards judge among a cohort of industry experts. The Awards recognize the companies transforming the wellness industry through campaigns, initiatives, products, practices and innovations focused on living well and longevity.

Melissa Gonzalez Announced as NRF ’27 Speaker

The speaker lineup for NRF 2027: Retail’s Big Show has been announced, and MG2 Principal Melissa Gonzalez will be joining the conversation in New York City this January. NRF’s Big Show brings together thousands of retail leaders, innovators, and changemakers from across the industry to explore what’s next for retail, we hope to see you there.

研究与洞察 – 2026年6月

消费者如何重新定义他们与奢侈品的关系,超越产品本身

“如果说精湛工艺仍然是奢侈品的基础,那么除了产品本身之外,现在还有哪些因素塑造着消费者的期望呢?”

奢侈品行业本身并未被重新定义,但消费者体验和评价奢侈品的方式正在演变。精湛工艺依然是奢侈品品类的基石,但消费者与品牌互动的方式、接触品牌的渠道以及对这些互动的期望都在发生变化。从快闪店到永久门店,从独立品牌体验店到百货商店,所有零售形式依然重要,但它们越来越被视为更大生态系统的一部分。

重要的不仅仅是品牌出现在哪些地方,而是每个环境如何随着时间的推移,共同构建消费者与品牌之间更广泛的关系。热情好客、健康养生、售后服务和个性化服务已成为奢侈品体验中不可或缺的组成部分。它们正在影响消费者在购买前、购买中以及购买后很长一段时间内对奢侈品体验的评价。

消费者仍然将奢侈品与品质、稀缺性和长期价值联系起来,但他们也越来越重视精心营造的环境、周到的服务以及能够产生更强烈的情感共鸣和持续参与感的体验。

在本报告中,我们将探讨实体空间如何适应人们对联系、服务、参与等方面的不断变化的期望,以及哪些因素正在塑造长期的品牌亲和力,同时继续强化仍然是奢侈品行业基础的工艺和质量。

完整报告可在本页底部下载。 现在就带我去那里!

我们学到了什么

根据我们的调查结果,奢侈品消费者分享了以下关于他们如何参与和感知奢侈品牌环境的关键见解,包括什么吸引他们,什么会降低体验,以及他们认为该行业的未来发展方向:

工艺依然重要,但表达方式正在演变

62% 受访者表示,品质和工艺是他们如今购买奢侈品的首要原因。然而,年轻消费者更加重视品牌所代表的意义以及它如何融入他们的生活方式,这标志着消费者的消费观念正在从单纯追求产品本身,转向追求产品所蕴含的意义和表达。

所有权是奢侈品的基石,但人际关系才是价值的驱动力。

超过四分之三 受访者通常将奢侈品与拥有稀有或彰显身份的物品联系起来。同时,近半数受访者表示对私密、会员制的环境感兴趣,这表明虽然所有权仍然是基础,但价值是由围绕所有权建立的体验和人际关系塑造的。

平静、清晰和流畅定义了环境

50% 奢侈品消费者普遍认为,安静的氛围是高端体验的关键特征。他们也更加注重环境的流畅性、节奏感和易用性,这表明,流畅性和功能性与美学一样,对消费者对奢侈品的感知起着至关重要的作用。

扩展品牌环境正在推动用户参与

超过 90% 越来越多的消费者开始关注奢侈品本身之外的其他方面,例如对酒店和旅行体验的兴趣,或者光顾豪华品牌酒店和餐厅。随着时间的推移,这些环境正逐渐成为消费者与品牌互动方式的核心。

服务和关怀随着时间的推移建立信任

接近一半 受访者表示,售后服务能够保障他们所购商品的价值,并建立对产品质量的信任。越来越多的消费者期望这种服务水平能够贯穿整个体验过程,这凸显了服务、连续性和长期支持的重要性。

消费者画像定义

21%,遗产收藏家

这些消费者注重品质和稳定性。他们关心产品的制作工艺、耐用性以及品牌是否兑现承诺。他们不太追求新品,更关注经得起时间考验的产品。

45%,有抱负的成功者

这个群体正在建立他们与奢侈品之间的联系。他们以进步和自我表达为动力,并且乐于接受不同的参与方式,无论是通过产品、体验还是品牌故事。

23%,地位追求者

这些消费者受品牌知名度和认可度的驱动。他们会被那些能够清晰传达身份地位的品牌和环境所吸引,无论这种身份地位是通过产品、服务还是整体环境来体现的。

11%,受照顾者

这些消费者最看重品牌如何关怀他们。他们渴望获得持续、贴心、个性化的体验。重要的不仅是产品本身,还有围绕产品提供的服务、后续跟进和支持。

奢侈品并非摒弃精湛工艺或卓越品质,而是消费者体验和验证这些品质的方式正在发生转变。在酒店、健康、服务、售后服务、会员忠诚度计划和沉浸式体验等领域,消费者越来越重视品牌在长期体验中带给他们的感受,而不仅仅是当下购买的商品。

传承收藏家重视克制、长久性和持久品质。身份追求者优先考虑知名度、渠道和文化相关性。抱负成就者倾向于沉浸式体验、生活方式参与以及更容易接触到品牌的方式,而受关怀的消费者则更重视细致入微的服务、情感上的舒适感和支持性的体验。

与此同时,许多期望依然保持不变。宁静、私密、氛围、个性化和周到的服务仍然是奢华体验的核心要素。而成功拓展和发展的契机,在于如何将这些期望体现在不同的环境中、提供的服务以及不同的互动方式中。

实体空间是关系的基础设施,支撑着从便利设施到医疗保健等各个环节。最强大的奢侈品牌不仅仅提供更多体验,更致力于打造连贯、目标明确且清晰体现品牌理念的系统。

随着品牌拓展到新的形式和服务领域,机遇不在于进一步扩张,而在于了解哪些价值形式对不同的消费者最重要,以及实体空间如何随着时间的推移支持更长期的情感联系。

想了解更多?下载完整报告!


Consumer Check-In: What Shoppers Really Think About Sustainability

In an article for Women’s Wear Daily, Andre Claudio explored what sustainability means to today’s shoppers, including perspectives from MG2 Principal Melissa Gonzalez on evolving consumer expectations.

“’Gen Z and millennials think about sustainability more broadly than previous generations, looking beyond recycled materials or eco-friendly products to consider how things are made and the overall impact of the retail experience,’ Melissa Gonzalez, retail strategist and principal at MG2, told Sourcing Journal. ‘For them, sustainability extends into store design, operations and the brand footprint, driving expectations for visible and meaningful commitments across every part of the shopping environment.'”

商店现状

In a recent Retail Brew article, MG2 Principal Melissa Gonzalez shares insights on the in-store experience.

“‘When it comes to both Gen Z and Gen Alpha, “they want community, they want engagement, they want tactile,’ Melissa Gonzalez, principal at MG2 Design with a focus on store design, told Retail Brew.”

消费者体验

Wayfair

MG2 partnered with Wayfair to develop its newest store in Atlanta, GA, supporting the brand’s strategic expansion into brick-and-mortar retail. The new 150,000 square foot retail destination is located within The District at Howell Mill in Atlanta’s Upper Westside neighborhood. This one-story interior and exterior renovation transforms an existing space with refreshed façades, including two prominent entries. Inside, the design showcases the breadth of Wayfair’s offerings, from furniture and appliances to fixtures, finishes, and home décor, creating an immersive retail environment.

Situated beneath an upper level of parking and retail, the design incorporates additional elements to highlight the store entrances. A full-wall, backlit signage feature reminiscent of a Lite-Brite illuminates the main entry, reinforcing Wayfair’s brand identity and inviting customers inside. A large exterior mural, inspired by the local area, draws shoppers toward the secondary entrance.

Throughout the store, intuitive wayfinding strategies guide customers as they explore the various departments. Landmarks like the central canopy of the Market Square and the oak slat walls of the Dream Center help orient guests and guide them through the space. Vignettes featuring Wayfair’s different design styles serve as smaller landmarks, while hanging trellises in the lighting department provide another visual cue for orientation. The Porch, a food and beverage concept, offers grab-and-go options, comfortable seating, and natural light, providing a welcoming place for customers to recharge.

Wayfair Atlanta marks MG2’s third design project with Wayfair, further strengthening the ongoing partnership. This collaboration focuses on refining the store’s physical identity to better reflect the diverse needs of customers shopping for all things home. The team worked closely with Wayfair to develop the project as a prototype for future stores.


阿尔法世代如何改变店内体验

In a recent article, Senior Reporter Katie Hicks of Marketing Brew explores how Gen Alpha is changing the in-store experience.

“Older generations grew up watching many facets of life shift from IRL to online, including shopping. But as younger generations search for places outside of home and school to hang out and watch as creators encourage them to visit stores in person, it’s possible that a reversal could be taking place. A survey from retail consultancy MG2 Advisory recently found that 73% of Gen Alpha prefers good ol’ fashioned brick-and-mortar shopping to buying online.”

海军零售业务公司NEXCOM正在为下一代购物者制定计划

In a recent report by Gabrielle Fonrouge of CNBC, MG2 Principal Melissa Gonzalez discusses her and the team’s work helping Navy Exchange Service Command (Nexcom) reimagine its retail strategy as part of a broader turnaround effort.

海军零售业务公司NEXCOM正在为下一代购物者制定计划

In a recent article from CNBC, MG2 Principal Melissa Gonzalez shares insights on her and the team’s work supporting Navy Exchange Service Command (Nexcom) in rethinking its retail strategy as part of a larger transformation effort.

“Working alongside Nexcom, Gonzalez has gone department by department, figuring out how to reformat stores, jazz up signage and communicate value based on the local demographics and respective categories.”

VMSD公布2026年设计师十二强名单。

VMSD recently announced its 2026 Designer Dozen Awards. Maria Barrios, MG2 Architectural & Interior Designer, made the list!

Maria shared “From a very young age, I was immersed in the fine and performing arts (painting, dance and drawing) which later evolved into formal studies in graphic design, interior design and architecture. Retail design felt like the perfect intersection of all those disciplines. It combines storytelling, branding, spatial awareness and human psychology. I was especially drawn to how global retail brands can connect with people across cultures through physical space. Retail allows me to design environments that are not only functional, but emotional and experiential.”

比尔·斯利斯在SPECS发表讲话

MG2校长 比尔·斯利斯 is speaking at SPECS on March 9 alongside VASA Fitness Chief Growth Officer Christopher Tarrant on What is Old is New (And Valuable): Adaptive Reuse Strategies.

A Look to the Future: Get to Know Gen Alpha

In an article for Floor Covering News, Steve Feldman explores Gen Alpha and its impact on retail, citing MG2 Advisory’s research.

“Believe it or not, Gen Alpha is already beginning to have an impact on retail. A report authored by Melissa Gonzalez of MG2 Advisory, which focuses on retail evolution, reveals interesting research. For example, Gen Alpha is shaping and inspiring purchases made by the adults in their lives. While adults ultimately hold the buying power, 70% of Gen Alpha report that adults in their lives often purchase items they suggest, supporting they not only influence household buying decisions but are also shaping trends and brand loyalty across generations. They are active participants in deciding what to buy, sharing what they have learned online. This is why store environments cannot afford to overlook the range of age groups moving through their spaces, because even without a credit card, Gen Alpha is already shaping how brands and stores show up.”

警惕库存陷阱,成功授权,并在危机爆发前积极争取支持

In a “Borrowed Brilliance” column by INSTORE Magazine, MG2 Principal Melissa Gonzalez shares business advice that applies across retail industries.

“As leaders, we must stop silencing the quiet signals. When your body sends you a warning, when your team feels uneasy, when your instincts whisper, pause and listen. Those whispers often hold the wisdom you need to pivot, to protect or to pursue a new path.” — Melissa Gonzalez, principal at architecture and design firm MG2.

Retailers Need to Bump up the Friction

In an article for The Retail Bulletin, Glynn Davis explores how younger consumers are embracing the in-store experience and the value of “friction” in retail.

“It seems that Gen Alpha (eight-to-14-year-olds) recognizes the upsides of injecting a little friction into their lives. As many as 73% prefer to shop in store, according to research from MG2, having grown up with online as the norm they now regard brick-and-mortar stores as the more novel experience and they want a bit of this physical action.”

阿尔法世代热爱实体零售店。以下是他们购物时的需求。

In a recent Retail Brew article by Erin Cabrey, MG2 Principal Melissa Gonzalez shares her insights on Gen Alpha’s retail preferences and influence, here’s a snipped from the article.

“And while Gen Z, too, prefers an in-store experience, Gen Alpha differs in their desire for interactivity in stores, as over half will leave a store if there isn’t anything for them to try out (that ability to test has helped Sephora thrive with the generation). Gonzalez chalked this preference up to their experiences meeting up in virtual worlds since they were young.”

Experience per Square Foot: Rethinking the Role of the Store

MG2 Principal Melissa Gonzalez recently joined Natalie Berg on her podcast, Retail Disrupted, to explore the future of experiential retail, why digitally native brands are investing in physical stores, and how purpose-led leadership is reshaping the industry.

2026年趋势:昨日的明日?

在 VMSD 的专题报道“2026 年趋势:昨日的明日?”中,Janet Groeber 与 MG2 的负责人 Bill Sleeth 探讨了我们今年将会看到的趋势。Bill 详细阐述了酒店服务业如何持续影响零售体验。

“那些致力于与顾客建立长期关系的零售商,总是会以热情好客的理念来打造顾客体验,提供礼宾服务、专属优惠和高档座椅等便利设施,营造出更像休息室而非商店的氛围。”

MG2发布Gen Alpha零售趋势报告

In a recent article, Floor Daily featured insights from MG2 Principal Melissa Gonzalez on how Gen Alpha is reshaping retail and consumer behavior.

“’Gen Alpha may be young, but their influence is already impactful,’ says Melissa Gonzalez, who leads the MG2 Advisory and authored the Gen Z report. ‘They’re shaping household purchasing decisions, accelerating trend cycles, and redefining how brands need to earn attention and trust.’”

来自 Pacsun、ThredUp、Adobe 等公司的 6 条 2026 年智慧箴言

In an episode of Retail Remix by Retail TouchPoints, host Nicole Silberstein revisits standout insights that continue to resonate in 2026 from industry experts, including the insights from MG2 Principal Melissa Gonzalez.

消费者体验

Monica Vinader

Luxury jewelry brand Monica Vinader is known for its modern design and commitment to ethical materials, creating everyday pieces that celebrate individuality. MG2 partnered with the brand to bring its refined aesthetic to Nordstrom NYC.

Situated in Nordstrom’s new jewelry hall, the shop-in-shop offers a uniquely elevated experience for shoppers. Working closely with Nordstrom, Monica Vinader, and premium vendors, MG2 ensured that every design element was executed seamlessly. The intimate, sophisticated space combines dark painted walls, warm wood accents, metallic screen dividers, wrapped columns, and large street-facing windows. Custom fixtures display jewelry with elegance, while bespoke stools create inviting moments for customers to explore personalization services. Every detail is thoughtfully curated to make visitors feel both welcomed and inspired.


How Melissa Gonzalez Went from Wall Street to Retail Visionary

If you missed the first inaugural Lead Like Her event in Columbus, OH last month, you can still get a taste of the experience. On an episode of The Robin Report’s Lead Like Her series, MG2 Principal Melissa Gonzalez joined Shelley E. Kohan to discuss leadership growth and the realities of today’s retail environment.

研究与洞察 – 2026年1月

年轻有为,影响力巨大:阿尔法世代正在改写品牌规则

阿尔法世代已经准备好被认真对待。

他们当中年龄最大的也只有14岁,即便没有自己的信用卡,他们也已经开始影响品牌和商店的呈现方式。他们比以往任何一代人都拥有更多选择,并且熟练掌握智能手机、平板电脑、电脑、数字世界、虚拟现实和人工智能工具,在适应能力以及对便捷性和效率的期望方面,他们正迅速超越Z世代和千禧一代。他们能够自然地穿梭于数字空间和实体空间之间,他们的文化和商业影响力正在加速增长,因此,了解他们当下的喜好以及未来几年他们对品牌和零售商的期望至关重要。本研究探讨了阿尔法世代如何首次发现品牌,他们希望在交易之外如何与品牌互动,以及为什么他们能够激发和影响跨世代的购买决策,不容忽视。

完整报告可在本页底部下载。 现在就带我去那里!

我们学到了什么

根据我们的调查结果,Alpha世代消费者分享了以下关于店内设计和活动策划方面他们最关注的关键见解。总体而言,他们希望与品牌进行有意义的互动,积极参与购物过程,并明确表达他们对家庭购买决策的影响力。

共同创作协作

97% 阿尔法世代 希望帮助品牌做出设计决策从测试新产品、为产品开发提供信息,到塑造商店环境的外观和感觉,都表现出强烈的成为品牌社区积极成员的愿望。

触觉体验

73% 阿尔法世代 他们更喜欢在实体店购物,以便完全沉浸其中。 在品牌环境中,他们重视亲身试用体验,这让他们能够探索产品、验证购买决定,并与品牌建立更深层次的联系。

小吃和商店商品

3/4 阿尔法世代 例如店内食品和饮料供应 促使顾客在店内停留更长时间。这些体验让购物更愉快,鼓励探索,并提供社交机会,从而加强顾客与品牌的联系。

勘探与导航

66% 阿尔法世代 依靠清晰的店内标牌 引导他们的购物之旅,兼顾可预测性和探索性,并体现他们对在线互动所期望的简单便捷。

跨代影响

70% 阿尔法世代报告称,他们生活中的成年人 经常购买他们推荐的商品这表明,它们不仅影响家庭的购买决策,而且还在塑造跨世代的潮流和品牌忠诚度。

三种人物角色定义

39%,信心选择器

这类人喜欢自主决策,并且偏爱能帮助他们保持专注的商店。他们购物时目标明确,充满自信。

39%,过渡动画

这些人注重时尚,并且会关注商店是否把他们当作真正的顾客对待。他们希望感到被关注、被重视,而不是仅仅被视为父母的延伸。

23%,富有表现力的探索者

这类人群希望品牌能够认可他们的兴趣和发展方向。他们寻找能够体现自身个性的店铺,并避免那些限制他们的品牌。

塑造未来:阿尔法世代的好奇心、创造力和影响力如何重新定义品牌互动

阿尔法世代或许是当今最年轻的消费者群体,但他们的影响力正在重塑品牌和零售商对互动方式的思考。这一代人重视自主性、好奇心和玩乐精神,他们能够自如地穿梭于数字世界和现实世界之间,并期待清晰、互动且有意义的体验。他们渴望亲身探索、个性化体验和参与机会,从而建立更深层次的联系,并影响着不同世代的家庭购买决策。信任源于真实性和可见的行动,而非空洞的承诺;科技必须提升而非分散品牌体验。能够赋予阿尔法世代探索、体验和参与机会的商店,将赢得他们的关注和忠诚。通过设计兼顾可预测性和探索性的体验,品牌可以与这一已经产生深远影响的世代建立持久的联系。

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