《连锁店时代》杂志曾报道过MG2校长。 Melissa Gonzalez 在他们的封面故事“商店设计：经受住了时间考验的元素”中，作者是康妮·罗宾斯·根特里。
以下是文章中冈萨雷斯讨论橱窗展示和地板铺设的部分内容：
“零售商在橱窗展示中讲述故事的方式越来越有创意，”她说道，并补充说，有些橱窗的设计就是为了吸引人们在Instagram或TikTok上分享。冈萨雷斯表示，地板是零售商引导顾客购物体验的另一种方式。地板的功能性考量固然重要，但美观性也同样重要——选择合适的木材、颜色和图案。
消费者对快餐和休闲快餐的期望已不再局限于速度和价格。如今，食客追求的是沉浸式的品牌体验，这种体验融合了个性化、高效和社群感。为了保持竞争力，快餐和休闲快餐品牌必须重新构想其空间，使其成为有意义互动的中心，从而培养顾客忠诚度并提升品牌形象。虽然数字化点餐和精简运营等进步提升了便利性，但更深层次的机遇在于设计能够无缝融合速度、真实性和现代感的用餐环境。我们的调查旨在探索能够重新定义快餐和休闲快餐的创新策略，打造令人难忘的品牌体验，从而在未来数年内持续吸引消费者。
完整报告可在本页底部下载。 现在就带我去那里！
根据我们的研究，受访者分享了以下关于他们对快餐店和休闲快餐店用餐环境的体验和期望的关键见解，以及哪些服务和升级功能能够带来最大的价值和更高的消费者满意度：
Nearly 60% of all respondents stated warm and inviting lighting or overall atmosphere ambiance fuels a sense of comfort and memorability
1 out of 2 respondents desire open kitchens with visible food preparation areas, adding an element of theatre and confidence when it comes to cleanliness and freshness of the food
Nearly 55% of all respondents find mobile apps for digital loyalty programs and order/pay ahead capabilities to be tied for the technology that delivers on value
Roughly 80% of all respondents are interested in experiencing mobile kitchens or food trucks, as well as experiential kitchens that feature immersive brand environments and themed decor
More than 50% of all respondents find personalized promotions that reflect an individual’s preferences, including previous orders, to be a leading driver of loyalty and establishes a greater sense of brand affinity
The future of QSR and Fast Casual dining goes beyond just quality, speed, and convenience; it’s about crafting environments that engage, inspire, and connect with consumers on a deeper level. While efficiency remains paramount, today’s consumers seek more than just a quick bite; they crave experiences that blend quality food with thoughtful design, innovative technology, and meaningful brand interactions. Aesthetic appeal plays a crucial role in shaping perceptions, with warm lighting, open kitchens, and hybrid dining spaces enhancing ambiance and fostering a sense of community. Meanwhile, strategic promotions and partnerships, whether through collaborations with local farmers, artists, or influencers, further elevate brand identity, creating a sense of belonging and excitement. Limited-time menus, pop-ups, and gamified ordering add an element of surprise and delight, keeping customers engaged and eager to return. By balancing functionality with creativity, QSR and Fast Casual brands can transform routine dining into something memorable, ensuring they meet, and even exceed, evolving consumer expectations.
Forbes Contributor Brin Snelling interviewed Principal and Founder of MG2 Advisory Melissa Gonzalez on the trends reshaping retail.
“There’s a shift to smaller in general – smaller formats, shorter leases, more agile environments,” shared Gonzalez, adding, “What is the point of the store? It’s not about inventory now, especially as consumers are getting more and more comfortable shopping online.”
Glossy’s newest Executive Action Items series featured MG2 Principal and Founder of MG2 Advisory Melissa Gonzalez, who shared her expertise on digital native brands.
的 SOREL pop-up has been named one of Interior Design’s 2024 Best of Year Awards Honorees.
Interior Design’s 19th annual Best of Year Awards celebrate outstanding projects and products across the design industry. Winners were revealed by Editor-in-Chief Cindy Allen during a vibrant ceremony in Manhattan on December 12. But the celebration doesn’t stop there! Discover who earned top honors in each category, and raise a glass to another year of bold, inspiring design.
Today’s beauty landscape is a diverse one, especially as it relates to varying generational preferences. The oldest Gen Alpha consumer may only be 14 years old however in 2023 they drove nearly $4.7 billion on beauty purchases, outspending every other demographic.* And while it is important for brands and retailers to identify strategic ways to engage and connect with this young consumer in-store, it is of equal importance that Gen Z, Millennials, Gen X, and Boomer consumers do not feel alienated, undervalued or underserved, especially considering their collective spending power. In our investigation, we took a deeper dive into understanding these cross-generational beauty consumer behaviors and preferences to reveal future-forward store design and programming opportunities that encompass a holistic lens around the diversity of today’s consumer, the affinities and differences around new routes to discovery, as well as drivers to in-store engagement and customer loyalty.
*AYTM 2024
The full report is available for download at the bottom of this preview. 现在就带我去那里！
Per our investigation, our respondents shared the following key insights as it relates to their experience with and their perception of women’s beauty environments, and which offerings and touchpoints in-store would deliver the most value:
MORE THAN HALF of all respondents indicated it is of equal importance to be both educated and inspired when shopping in-store, rather than one over the other
NEARLY 70% of all respondents desire the ability to freely touch products and styling tools in-store, with 51% desiring a test/try experimentation bar for this very purpose
#1 for all respondents is a desire for regimen-based merchandising year-over-year (e.g. face, skin, hair)
MORE THAN 60% of all respondents are interested in beauty product and packaging recycling receptacles being featured in-store
3 OUT OF 5 respondents find skin scan or makeup mirrors for personalized product recommendations and education to be a value driver to the shopping experience
The beauty landscape is an increasingly competitive one, and from Gen Alpha to Boomers, consumers are doing their best to keep up with the latest social media trends while identifying which brands and products will best support their individual needs along their beauty journey. In-store, product education, and inspiration are table stakes. Consumers are eager to learn and discover in an environment that prioritizes a sense of empowerment and play, giving them the freedom to test products at their leisure. They also value informative displays and visuals, both digital and physical, as a means to learn and discover. When it comes to merchandising, consumers value a convenient and efficient shopping experience, desiring regimen-based planning at the shelf to help them find an effective solution quickly. Consumers of all ages are intrigued by emerging trends, such as clean beauty and inclusive beauty, and they value product and peer recommendations in-store to help inform their purchase-making decisions. In exchange for their loyalty and repeat spending, beauty consumers want rewards programs that are points-driven and result in perks such as free shipping, gifts, and exclusive events. Most importantly, as beauty consumers face new life changes, they want the brands they have come to trust to continue to be there for them while giving them the opportunity to explore something new. No matter their age or where they are on their beauty journey, consumers are ever-changing, and they expect brands to evolve and adapt with them.
Glossy Senior Beauty Reporter Emily Jensen spoke with MG2 Principal Melissa Gonzalez about pop-up culture.
“Long lines can often be a sign of success, but Gonzalez said organizers need to be proactive about how consumers are experiencing long wait times, such as by sending out ambassadors to entertain those waiting in line or handing out free samples. ‘You keep the positive energy while they’re out there for you,’ said Gonzalez, whose firm has created experiential pop-ups for likes of footwear brand Sorel 和 the Amazon Prime show ‘The Marvelous Mrs. Maisel.’ ‘That way, being in that line becomes part of the experience in a positive way, too.'”
MG2 has been working closely with digital-native, direct-to-consumer footwear brand Kizik to bring its hands-free technology to brick-and-mortar. Kizik’s experiential pop-up on Greene Street in New York’s SoHo neighborhood introduced the brand for the first time to a New York audience—consumers, traditional media, and influencers.
At the entrance of the space, a “conveyor belt” display of footwear led to the brand’s AHA moment, a “hands-free try-on” experience to determine fit and size. The entire process of shopping the pop-up was frictionless. A full range of styles were displayed and drop shipping allowed consumers to purchase their shoes without the hassle and inconvenience of lugging them around the city.
Motion, visualized through dynamic lighting, was a theme throughout the pop-up. Digital screens conveyed Kizik’s new tagline: “Motion is magic.” After engaging with the brand, consumers were invited to unlock a mystery door at the back of the store which led to an illuminated portal. An immersive and interactive color display allowed them to use their bodies to create a personalized light show.
The Kizik pop-up provided an immersive experience that evoked a sense of endless possibilities, showcasing the magic of motion. Originally scheduled to run for one weekend, the pop-up was so successful, it was extended an additional five weeks.
随着整体健康理念在社会中扎根，营销人员正在探索与顾客沟通的新方式，以促进健康。“从生活方式的角度来看，品牌可以做出各种各样的承诺，” MG2 负责人梅丽莎·冈萨雷斯 (Melissa Gonzalez) 说道。 “它可以是任何东西，从新产品到美容部门的部分，从健康的角度解释其好处，再到对环境问题的认识。”
“2024 年 1 月 整体健康报告 从 MG2 公告 该集团探索营销人员如何利用其所认为的下一个健康前沿：零售店。报告指出：“通过以健康的视角评估传统的店铺设计元素，品牌有机会打造更全面的环境，而不仅仅是物质层面，并兼顾认知、情感和精神健康属性。”
Recently highlighted in Retail TouchPoints by Editor Adam Blair, 为了刺激：满足所有人的餐饮娱乐体验 dives into the key drivers of a successful eatertainment venue.
“There’s a reason that ‘eat’ comes first in ‘eatertainment.’ ‘People want to have a one-stop destination, and if you can do that successfully, you’ll earn more of their time and wallet,’ said Melissa Gonzalez.”
的 SOREL pop-up has been named one of the VMSD International Visual Competition Awards Honorable Mention.
MG2 在《建筑设计+建筑媒体》最近发布的 2024 年 200 强建筑公司榜单中名列前 20 名。
SOREL, a renowned brand, opened a pop-up shop in Brooklyn’s Williamsburg neighborhood in 2023 as part of its strategy to expand its brand presence. To achieve this, the company partnered with MG2 to create a pop-up shop that will help drive awareness, customer engagement, sales, and marketing integration data for future strategies. This pop-up shop also marks the brand’s 50th anniversary of the iconic Caribou silhouette.
The bold storefront features full saturation of the brand’s signature color – “Optimized Orange” – a life-size polar bear featuring local art, and illuminated custom signage that provides a peek into the pop-up experience. The team leveraged augmented reality tech to enhance the in-store experience, including a full-body mirror-sized screen that customers can stand in front of to interact with various weather effects. This innovative approach to retail design showcases SOREL’s commitment to providing customers with an immersive and memorable shopping experience.
Video provided by SOREL.
When Waterford, a 200-year-old luxury crystal brand, aimed to revitalize its image and appeal to a younger, diverse clientele, it partnered with MG2/The Lionesque Group to create its first pop-up store in New York City’s SoHo neighborhood: a stunningly immersive experience that showcased the brand’s heritage while embracing modern design to paint a bright future.
Through its experience, Waterford sought to tap into the millennial and Gen-Z market, convey its brand story innovatively, and expand regional awareness. The company’s goal was to lay the groundwork for its transition from an exclusive luxury brand to a contemporary, approachable choice for everyday glassware and décor, resonating with younger generations.
MG2/The Lionesque Group designed a visually engaging pop-up, merging Waterford’s rich history with its progressive future to create a captivating retail experience. Upon entry, visitors were greeted by a striking black-and-white portrait from the latest campaign, setting the tone for a modern, immersive space.
With a strategic layout that encouraged customers to explore and interact with the products, the retail space’s interiors featured a blend of traditional and contemporary materials, including copper accents shrouded in an edgy rock motif. Throughout, projection-mapped imagery immersed shoppers with visual depictions of the brand’s Irish roots.
A carefully curated branded experience that established next-era elegance.
Designers curated high-quality, cost-effective materials that stayed true to Waterford’s vision while skillfully balancing the brand’s desired materiality with practical concerns. Where budgeted for, high-end materials such as real copper added luxury and sophistication. To ensure these finishes remained visually appealing, the team educated store associates on proper maintenance to preserve their integrity.
MG2/The Lionesque Group’s comprehensive approach covered everything from reviewing branding materials and SKU lists to managing build-out and staffing while addressing practical concerns such as point-of-sale coordination, associate training, and inventory management. With operational coordination in check, the Waterford team was free to focus on attracting a new audience and driving sales.
The immersive retail experience, skillfully blending Waterford’s heritage with modern design elements, successfully redefined the brand’s image and connected with a new generation of consumers. With innovative approaches that helped spark renewed interest in the company’s products as everyday glassware and décor options, the pop-up store’s success reinforced the brand’s timeless appeal and adaptability in the evolving luxury market, positioning it for continued growth.
Alpha Industries, known for its iconic military streetwear clothing, partnered with retail experts at MG2/The Lionesque Group to launch its first physical retail experience in the Soho neighborhood of New York City. The brand sought to create a concept that would drive sales and tell the company’s story through key heritage moments.
Together with our team of designers, strategists, and project managers, Alpha Industries launched a dynamic and engaging retail environment that helped elevate brand awareness in local markets.
MG2/The Lionesque Group was challenged to create a retail experience that would effectively raise name recognition, educate consumers on the company’s history, establish brand loyalty, create impactful moments, and test the viability of physical retail for the brand.
To bring Alpha Industries’ story to life, the team developed an immersive and impactful retail experience, complete with a vintage jacket collection, a 14-foot-tall military plane rudder, woodland camo fabric elements, and an impactful ceiling installation that utilized the brand’s iconic “Remove Before Flight” tags.
MG2/The Lionesque Group also designed the space with larger-than-life environmental graphics featuring trademark colors and engaging questions that sparked conversations between guests and associates. During production, designers leveraged 2D layouts and 3D renderings to create a clear picture of the final product. In addition to owning build-out management, staffing set-up and operations support was also provided to ensure a seamless customer experience.
Alpha Industries’ partnership with MG2/The Lionesque Group resulted in an engaging, multi-sensory retail space showcasing products in the aura of its iconic history. The experience successfully raised brand awareness in local markets and digital channels, educated consumers on the company’s legacy, helped establish a loyal customer base, created impactful, Instagram-able moments, and solidified Alpha Industries’ position as a leader in the military streetwear clothing industry. Since opening its doors, the SoHo pop-up has been featured in Women’s Wears Daily, VMSD, and Chainstore Age.
As the #1 most popular connected fitness brand in Asia, FITURE set out to revolutionize the home workout industry with its innovative Motion Engine™ technology and interactive fitness mirror. With the goal of introducing the brand to American consumers, FITURE partnered with retail experts at MG2/The Lionesque Group to bring to life a 600-square-foot pop-up space strategically located in The Westchester Mall in White Plains, NY.
The team designed three test stations that showcased the mirror and its innovative technology, complete with custom cabinets, ottomans, and a rear-illuminated back panel.
Faced with the challenge of creating an impactful, experiential, and fun environment within a limited space, MG2/The Lionesque Group leveraged expertise in retail design and construction management to develop a next-generation in-store experience. The team designed three test stations that showcased the mirror and its innovative technology, complete with custom cabinets, ottomans, and a rear-illuminated back panel.
To bring the FITURE brand to life, MG2/The Lionesque Group filled the space with larger-than-life environmental graphics featuring trademark colors, popular instructors, and engaging questions that spark conversations between guests and associates.
The team also used recycled LVT flooring to evoke movement and clearly denote individual testing zones. Attracting passers-by into the space is an eye-catching display that highlights the interactive elements of the UI experience with a striking infinity mirror and blue cords that mimics the Motion Engine™ technology.
The resulting environment was a dynamic and engaging retail experience that effectively introduced the FITURE brand and its innovative technology to the American market. Leveraging a combination of impactful design and interactive features, MG2/The Lionesque Group produced a unique and memorable experience for guests, helping solidify FITURE’s position as a leader in the connected fitness industry.
Offering products with real ingredients, zero-waste packaging, and a powerful clean that’s better for you, Cleancult is a sustainably-minded brand offering natural cleaning goods and refills that are gentler on the planet. Seeking to build brand awareness, engage with distributors, and educate potential customers on their offering, Cleancult partnered with MG2 to bring its digitally native brand and persona to life into a physical product exhibition at Natural Products Expo West.
Providing everything from design ideation, 2D layout, and 3D renderings to all production sources and build out management, MG2 worked hand-in-hand with Cleancult to create a branded environment that accurately represents the brand’s messaging and aesthetic, source and execute the production of the exhibition booth, and—keeping in line with the brand’s sustainable mission—carefully plan for storage and future reuse of the set.
Cleancult found great success with the debut of its brand in a physical environment. To highlight their sustainable messaging, we incorporated an oversized product carton to emphasize their sustainable packaging, a living wall with real plants, and included digital and physical signage with product claims and information—all utilizing environmentally-friendly materials. Cleancult was thrilled with the connections made during the show and is now set up for future activations with quick and easy access to an existing build-out in storage.
When Victoria’s Secret, one of the defining brands in the world of beauty, sought to elevate both local and global awareness around its iconic Bombshell fragrance, they partnered with MG2 / The Lionesque Group on the design, development, and build-out of a one-week immersive pop-up experience on The High Line: an iconic outdoor park that weaves through the heart of Manhattan.
From the onset, finding the perfect outdoor venue—an outdoor city park that allowed for the selling of goods but also supported the duration desired by the client—was as challenging as it was paramount. The team sourced, scouted, and worked with the City of New York to navigate the complexities of permitting to secure the iconic, elevated High Line park for the pop-up’s location. With the challenges that variable weather can provide for outdoor venues, designers also took every possibility into consideration while curating the experience, incorporating contingencies for inclement climates.
With a focus on creating an immersive, technology-integrated journey that would play host to several events and memorable moments throughout the week, designers adopted and embodied the Bombshell state of mind from day one. Designers studied concepts in 2D and rendered in 3D, while also carefully curating the color and material palettes, signage, lighting, and floral packages that would become the foundation of the experiential attributes, iconic structures, and captivating motifs.
With the run-of-show, customer journey, and design details finalized, The Lionesque Group conducted a veritable orchestra of contractors, vendors, and specialists, coordinating the budgets and timelines of hundreds of moving pieces to bring a wholly unique, unforgettable 10,000 sq/ft pop-up to life.
The experience featured 150 lbs of greenery, 525 feet of LED neon, 1,350 sq/ft of pink vinyl, and approximately 58,000 stems of fresh florals—half of them season-favorite peonies—sourced both locally and from countries around the world.
The Bombshell Gardens debuted to unanimous fanfare from the press, influencers, celebrities, and visitors. Complete with immersive projection mapping, artful mirrored installations, elegant gardens containing thousands of flowers, and classic brand iconography, visitors were immersed in the Bombshell story: a place of discovery where all are welcome to be inspired and uplifted through the ultimate fragrance journey.
Engaging, Instagrammable, and destination-worthy, the Victoria’s Secret Bombshell Gardens experience garnered over 93,000 visitors, millions of social media impressions, four engagement proposals, significant brand awareness and coverage, and the genuine, high-spirited, consumer-empowering brand engagement it sought from the week-long pop-up event.
To generate awareness and sales for the first exclusive launch of Packer Shoes x Asics and Mitchell & Ness capsule collections.
Packer Shoes contracted MG2 for their 4th Pop-Up Store in NYC. With the goal of capturing U.S. Open-based media and foot traffic, MG2 secured Vanderbilt Hall at Grand Central Station and was the lead project management team for the #GAMESETMATCH activation.
Located at the pinnacle of passerby traveling from NYC to Arthur Ashe stadium, the 3-day pop-up captured thousands of visitors daily and was featured in major industry publications including SneakerNews, HypeBeast, Sole Collector, and more.
To promote the release of the second season of Prime Original show The Marvelous Mrs. Maisel, the iconic Carnegie Deli was brought back to life through a pop-up deli experience that transported visitors back to the era of the TV series, with everything from décor, to pricing, to the menu, reflecting 1950’s New York City as depicted in The Marvelous Mrs. Maisel, making it a fully immersive and highly photographable experience.
Tool of North America hired MG2 as their full-service partner to design and render, as well as source and manage, the production of the immersive environment for the pop-up, with a2zrestaurant as the operational partner.
The pop-up deli experience was an extraordinary success, it served 11,000 people and had a waiting list of 8,000. The pop-up garnered 280 pieces of press coverage including Buzzfeed, Forbes, Vogue, Eater, USA Today, and 10 broadcast segments, with a social media reach of 45 million.
2019 One Show Awards Finalist for Experiential Design and Indoor Spaces
Brand Awareness and education for ManiMatch the app that lets you virtually paint on nail polish. (Using augmented reality technology, the app allows you to digitally test drive over 200 different Sally Hansen shades!)
MG2 was tapped by Sally Hansen’s digital agency, CULT LDN, to be the partner production agency for the pop-up nail bar. We partnered to source the location, design 3D renderings, oversee production build, and source store staff.
Over the 3-day pop-up had over 2,500 visitors, drove over 19 million social media impressions, and was cited as a “Genius App” by Teen Vogue and “Best Way to Shop” by Mashable.
Evaluating and identifying the turnkey operational strategy in relation to data driven technology and brand curation while further solidifying goals of the overarching retail experience at the property.
MG2 worked closely with the Steiner + Associates team to ensure the turn-key program would be a success. MG2 provided guidance on needed IT infrastructure to support technology integration(s) and evaluated and ensured the design technology investments aligned with Easton Town Center customer DNA as well as met the needs of target brands and retailers. MG2 also strategized a comprehensive staffing and operational plan and consulted on the pricing structure and needed tenant amenities to establish a positive NOI.
ShopLAB is a lower risk solution for the retailers, allowing them to test their performance at Easton Town Center while they measure customer capture potential and the online halo effect of the brick-and-mortar location. The program places a strong emphasis on local Ohio brands, unique gifts and concepts, experiential retailers looking to test out the Columbus market as a future long-term investment.
When Tempo—an industry leader in the burgeoning world of home fitness—sought to expand its connection with consumers by branching out into the physical retail market, they partnered with MG2 / The Lionesque Group on a holistic approach toward the strategy, design, and build-out of new stand-alone stores.
Applying the data and learning from its partnership retail spaces, Tempo sought a retail offering that goes beyond demoing its products and services. A unique customer journey steeped in education and daily possibilities as part of the Tempo community was carefully curated, showcasing the potential for a healthier, fuller lifestyle, fueled by the strength derived from the brand’s offering. Featuring inspiration from coaches and the company’s founder himself, Tempo’s brick-and-mortar story helps consumers envision a marriage of activities in the real world—rock climbing, surfing, hiking, and more—and your wellness partner at home.
In addition to a comprehensive approach toward strategy, design, and build-out of stores, designers partnered with Tempo on an alignment of KPIs for its new retail spaces. A series of market studies helped the teams determine the right square footage and cities for pilot stores, while simultaneously partnering on and driving everything from concept development, retail strategy plan, and budget assessments, to design fit and project management.
With doors opening in Manhattan and Bellevue, Washington on time for the holiday season, Tempo is primed to properly analyze and optimize its brick-and-mortar retail strategies, while fully immersing home fitness enthusiasts in what’s possible as part of their unique community.
MG2 / The Lionesque Group partnered with GGP to create a place where digitally native brands could test physical retail in a complete turnkey solution. Technologically driven, the project included RFID “Wishlist” key with analytic tracking and enabled the education of customers about their brand story and unique product offerings.
The team fully developed the program and space from the ground up, including creating all branded aspects of the store, curating brands, developing a monthly membership program, design and production of the space, operational management, and ongoing marketing & in-store event strategies.
Offering an experience that garnered 4,156 shares and over 11M impressions, a total of 15 e-commerce brands were showcased in the first chapter of IRL, with 80% viable for long-term tenancy. The innovative concept drew attention from local and national media including articles in Chicago Tribune, Glossy, WWD, Design:Retail, among others.
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