Mitch Smith’s Philosophy of Transparency and Authenticity

At 425 Business, Mitch Smith and John Stearns talk about why transparency is so important at the Costco Headquarters.

“It’s incredibly important to our organization that we are very open about what we’re doing, why we’re doing it, what our strategy is, our finances, how we’re performing, and really promoting a mindset of radical transparency. What I’ve found is that it builds a tremendous amount of trust with our employees in the organization. It’s when they don’t know that there are issues.” Mitch Smith said to John Stearns of 425 Business.