Research & Insights – April 2022

How to attract shoppers & keep them coming back?

How to attract shoppers & keep them coming back

A few takeaways from this Shoptalk 2022

The last few years have catapulted consumers of every demographic into embracing and expecting seamless online and mobile commerce in a way we never could have anticipated pre-pandemic. And while adoption sharply increased across the board, the cost for brands to compete also grew exponentially. This industry competition—coupled with factors like inflation, price increases, labor shortages, supply chain delays, and tumultuous international relations—is only growing more fierce.

As populations begin to re-normalize and venture back out into the world to shop, brick-and-mortar stores have the opportunity to continue to prove their value. With concrete data illustrating the “halo effect” and the impact on consumer lifetime value, the approach to the in-store experience has forever changed. 

It’s time for brands to think differently. Think about how to make the most of new factors that are motivating consumers to shop in-store. Think about the marriage of physical and digital, while adding in a layer of hospitality, and creating an omnichannel network approach. 

In the wake of learning from and conversing with industry experts during this year’s Shoptalk conference, here are three things brands should be thinking about to attract shoppers to physical retail, and how they can keep them coming back for more.

1. NEW AND HYBRID FORMATS KEEP THINGS FRESH, BUT EACH SHOULD SERVE A PURPOSE, AND ALL SHOULD BE INTEGRATED.

Micro pop-ups, small-format stores, large-format flagships, flex-format, mobile-format, meta-format… these days, there really are no boundaries in how retail can be experienced, and brands are keen to experiment across multiple formats to see what resonates with consumers. However, what retailers need to remember is to be strategic in thinking about the purpose each format serves, and consider the challenges and opportunities that lie within each option.

As we design any store format, the intersection of the customer journey with the package journey needs to seamlessly flex from a point of fulfillment to a point of discovery and immersion. Leveraging digital assets and platforms to inform and fuel both consumer/associate interactions and retail inventory at physical locations is paramount; customers expect this seamlessness as they research, get advice from, and compare brands to the competition.

For example, Foxtrot—a once digitally native marketplace brand—is reinventing the intersection of grocery, retail, and consumer experience through its robust app that powers both delivery and in-store pick-up of goods. They seamlessly flex from quick-serve metrics to consumer-centric hospitality day, harnessing the data captured across both formats to inform their next industry move and better serve their customers. Less friction = more brand loyalty.

2. STORES NEED A ROBUST YET INTUITIVE OPERATING SYSTEM THAT BENEFITS BOTH COMPANY AND CONSUMERS.

Just like what Shopify has done for e-commerce, or what Fabric is doing for headless commerce, physical retail stores need a powerful plug-and-play operating system to empower seamless digital enablement for both staff and shoppers. 

Just imagine: Responsive, interactive window shopping. Fitting rooms that use technology like Fit:Match’s to scan your body type and help find your perfect fit. Endless aisle access to inventory powered by innovation from teams like Crave Retail. Frictionless in-person returns that put customer’s money back in their pockets as quickly and as easily as it restores inventory back into the system, just as Navar 要么 Happy Returns does in-store. Customer patterns and staff interactions are measurable, and purchase intent attribution is trackable via companies like Pathr.AI. The store itself acts as a stage from which shoppable live feeds can be cast, a la platforms such as ShopShops.

All of these technological components may exist in some aspect today, but the real trick will be combining them into one standard operating system to control and rule them all. With this enablement, the “store of the future” will make both retail management and in-person shopping as seamless in the real world as they are online. 

3. Buying is transactional. Shopping is emotional.

It may be an old adage, but it remains more true today than ever before. Emotions continue to be tied to which brands customers pledge loyalty to with their wallets, and it’s an opportunity that can be unlocked within brick-and-mortar stores. When curated carefully through ambiance, color, experience, sounds, scents, and more, retail environments are a narrative all their own. Brick-and-mortar acts as a canvas, painting a picture of an attainable, desirable lifestyle with your brand at the center.

Powering the story: knowledgeable store staff. A team that knows the customer, because they themselves are customers, and can tell shoppers what they need before they know it. A team that is empowered with data at their fingertips – data on past purchases, abandoned shopping cart interest, birthdays and special occasions, fit, style, and more. A team that brings the brand to life.

While technology and immersive experiences may be an integral part of the future of store design, human-centered connections and the emotions those interactions elicit will always be critical factors in consumer behaviors and loyalty.

Providing Opportunities: Mitch Smith

As one of the first 20 employees to join MG2, Smith quickly rose from project manager to CEO and chairman of the board by honing the craft of architecture. He perfectly balances delivery excellence with a design mindset, driving kinetic transformation long into the future.

“You can’t wait for a specific opportunity to arise to develop your staff,” Smith says. “You have to continually invest in and provide opportunities.”

MG2庆祝成立50周年,表彰其在建筑、设计、战略和品牌塑造方面屡获殊荣的成就

Perpetually guided by our vision to create transformative experiences that elevate everyday life, MG2 celebrated its fifty-year anniversary of delivering award-winning architecture and design projects across the globe.

观点

让MG2五十周年庆典重现生机

3 月 2022 / By Ellen Dulweber

In 2021, MG2 celebrated five decades of success. And true to our humble nature, we marked the occasion without much public fanfare. With the world still partially in lockdown, it was a challenge to truly celebrate how we’d originally intended. But the lavish parties we’d envisioned soon gave way to a whole host of virtual storytelling and celebratory experiences that were just as heartfelt and inclusive. And, in a way, it was more meaningful than we could have ever expected.

 

 

With everyone’s attention focused elsewhere the last year few years, it would have been easy to let this significant milestone pass by unnoticed. Instead, we decided to mark the occasion as much as the virtual nature of 2021 allowed: by documenting the big ideas of our leaders, elevating the perspectives of our diversifying employees, and putting it all out there, rough cuts, raw emotions, and real ideas.

To commemorate, we wanted to provide the firm with something new and unexpected. We curated numerous experiences and opportunities for staff to contribute throughout the year, with those compiled into a final physical and digital “zine” to encapsulate the past 50 years and look forward to the next 50. As a group of skilled visual designers and creative writers, our Creative Services and Marketing teams were uniquely positioned to bring the firm’s story to life through in-depth interviews, thought-provoking prompts, crowd-sourced ideas, and podcast-style conversations. We illuminated our people through photography, video, editorial design, and illustration. We shot for the moon.

It was important to us that this celebration have its own personality. We wanted it to have characteristics inspired by our past, but also have a cool new slant inspired by the future we envision for ourselves. In debating whether we should celebrate our past or nod to the future, we realized, why not both? Thus our 50 Anniversary theme of “looking both ways” was formed: by looking in the mirror and really asking, “who is MG2?” we can see the vision of our past refract into the future. 

We looked past the traditional to pay homage to the innovative trajectory of our firm while honoring the grit and sheer determination our foundation is built on.

On the Creative Services team at MG2 we love round robin design. It’s a true melting pot for everyone to collaborate and put forward their ideas for iteration and improvement. We leveraged the tactic when developing our 50 Anniversary logo: one of us started with a sketch, then passed it to the next person. They refined and then passed it on again. Rinse and repeat. Over time we started to tease out these amazing ideas that everyone had a hand in. And in the end, there’s no better feeling then when each of us looks at the final product and sees a little sliver of our original idea.

With so much incredible content to gather, we leaned into a physical format to feel like a time capsule and live on past our 50 Anniversary. Our goal was to immortalize what this anniversary meant to employees from all experiences and perspectives, and bring it to life through something that was unique, artful, and a little rough around the edges. Something cool and fun to display on our coffee tables amongst editions of Rizzoli and Phaidon.

The zine is comprised of three chapters, each depicting a certain time period of the firm. Each chapter features a distinct design personality; from color palette and typography to creative writing and voice, we wanted each element to feel like it belonged.

When you read the first chapter, “Reflections,” you’ll feel the pride that our founder Doug Mulvanny felt when he started the firm from a small rented desk and a phone line. You’ll also observe the confident leadership transition to Jerry Lee and the impact he created on the firm and in the community. This chapter’s visual language consists of a magenta palette with coral accents and straightforward sans serif typography to pay homage to “what was.”  

“Looking Both Ways” gives a more in depth look at MG2 today, and how CEO Mitch Smith found his way to the firm, climbed the ranks, and intends to lead us into the next 50 years. Among stories from employees across the firm, President Russ Hazzard talks about his “take the bull by the horns” approach. This chapter’s color palette takes influence from our focus on sustainability with pops of teal and a rich grass green. Typography comes to life through our standard typefaces, but with a twist of something new.

Finally, you end in an experimental play land, “Refractions.” As our female leadership takes center stage with CCO MJ Munsell and COO Celeste Lenon, electric colors of blue and coral erupt from the page as our typography twists and turns energetically, refracting the possibilities for our future.

The small touches really allow the zine to shine. We’ve integrated our audio and video experiences via QR codes that launch you to our “Conversations” series podcasts and video interviews with our executive team. Photo spreads are punctuated with die cut paper pieces that pace your experience and add a touch of whimsy. Gate fold timelines expand our history past, present, and untold future to create something truly interactive. Even the paper choices have been carefully selected to evolve and shift with the eras of stories they tell. And finally the zine is wrapped in one final iteration of our logo, this time dissecting it with notes and key drawings reminiscent of architectural plans.

Compiling this zine was truly a passion project for us. A predominantly virtual world made for a complex challenge to solve in celebrating MG2’s 50 Anniversary. But our people and their stories made it worthwhile. We’re excited to bring this anthology along with us as 2022 ushers in year one of “the Next 50.” Cheers to a notable past, inspiring present, and very bright future for MG2.

为什么像永久性快闪店这样的商店应该设计得更像乐高积木套装

Walls that move. Display racks and tables that can be reconfigured. How agility is becoming critical in store design today.

Melissa Gonzalez Named one of Most Inspirational Women by Women’s Wear Daily

This International Women’s Day, WWD’s Fairchild Studio teamed up with Berns Communications Group to spotlight 25 women who represent inspirational leaders in business.

These women have not only overcome challenges and faced the glass ceiling head-on but have fostered space within the fashion, apparel and retail industry for future women leaders to grow — even taking the time to give other women a helping hand.

Here, WWD hears more from these extraordinary women on challenges they see in the industry, the opportunities for young women in business and advice they would give their younger selves.

《总承包商杂志》将MG2评为“加州尔湾最佳零售建筑设计公司”之一

Irvine, California is well-known for its beautiful parks, friendly residents, low crime rate, and excellent educational system. With its population expected to grow further, this California city is bound to become an even more popular place to live and do business.

If you want to open a retail business in this lovely city, the list below includes the best contractors in the area. The firms were chosen based on history, reviews, and awards.

100个值得庆祝的理由:MG2公布2022年全球促销活动

In the wake of yet another challenging year for our firm, our industry, and our world, we’d like to take a moment to celebrate the incredible accomplishments and achievements of our dedicated team. As we enter 2022—a journey toward both unlimited opportunities and possibilities unknown—we’re thrilled to recognize this dedication, resilience, and passion with the promotion of one hundred MG2 employees across our global offices.

Amongst our leadership, we’re excited to welcome four new Principals—Shannon Suess, Terry Odle, Mai-Lee Lam, and Mat Yeung—four new Associate Principals—Barbara Granados-Saldana, Amy Hart, Cheryl Usnick, and Ta-Ren Chyn—as well as two new Shareholders—Janelle Schneider and Jooyeol Oh.

See Terry’s promotion announcement in the Los Angeles Business Journal →

Beyond leadership, it is an honor and a privilege to nurture the careers of, recognize, and promote dozens of MG2 associates across every department, market, and level. There are no minor roles here; we would not be the firm we are today without all of our employees’ incredible talent and perseverance. We are grateful to have extraordinary individuals helping define and deliver a boundless future for MG2 and our clients, bringing your best to everything you do, and making our firm such a special place to be.

伊尔文

  • Christine Sa’d – Associate 2
  • Clara Gradinariu – Associate 2
  • Gustavo Montalvo – Associate 2
  • Jasmine Le – Associate 2
  • Katherine Graney – Associate 2
  • Ahmed Islamoglu – Associate 3
  • Jenny Nguyen – Associate 3
  • Garrett Honeycutt – Associate 4
  • Maribel Abrica – Associate 4
  • Meadow Pirigyi – Associate 4
  • Arturo Reina – Associate 5
  • Matthew McClellan – Associate 5
  • Renee Krause – Associate 5
  • Isaac Perez – Senior Associate 1
  • Terry Odle – Principal

明尼阿波利斯

  • Lorren Mueller – Associate 2
  • Sarah Cooper – Associate 2
  • Elle Reinhard – Associate 4

NEW YORK CITY

  • Joseph Schafran – Senior Project Manager II

西雅图

  • Casey Hopkins – Senior Communications Manager
  • Chris Schanz – Facilities & Multimedia Specialist
  • Emily Walker – Marketing Specialist
  • Hannah DeVriend – Human Resources Coordinator
  • Hannah Shugrue – Senior Project Accountant
  • Kristin Troxel – Human Resources Manager
  • Kendal Solak – Shared Services Specialist
  • Mike Johnson – Senior Financial Analyst
  • Natasha Windle – Associate Director, Program Management
  • Richard Bendix – CAD Manager
  • Tyler Wissenback – BIM Account Manager
  • Abigail Shane – Associate 2
  • Alex Breuer – Associate 2
  • Charles Abuel – Associate 2
  • Cori Concepcion – Associate 2
  • Erin Dillinger – Associate 2
  • Isabella Noet – Associate 2
  • Lauren Cebulla – Associate 2
  • McKenzie Aitkin – Associate 2
  • Peter Kim – Associate 2
  • Taylor Chadwick – Associate 2
  • Yanie Hung – Associate 2
  • Carmen Campbell – Associate 3
  • Justin Bise – Associate 3
  • Marina Sosner – Associate 3
  • Melissa Lorenc – Associate 3
  • Morgan Nestegard – Associate 3
  • Sarah Bertis – Associate 3
  • Stephanie Henschen – Associate 3
  • Tais Wagner – Associate 3
  • Connor Dimick – Associate 4
  • Darren Mobley – Associate 4
  • Paul Yoon – Associate 4
  • Scott Nicholson – Associate 4
  • Colby Chapman – Associate 4
  • Moon Choi – Associate 4
  • Negin Sharifi – Associate 4
  • Alison McClellan – Associate 5
  • Amy McCurdy – Associate 5
  • Christina Puzon – Associate 5
  • Darren Thies – Associate 5
  • Jared Bassetti – Associate 5
  • Marit Jensen – Associate 5
  • Craig Chapman – Senior Associate 1
  • Eli Hardi – Senior Associate 1
  • Joe Palmquist – Senior Associate 1
  • John Leuck – Senior Associate 1
  • Megumi Matsumura – Senior Associate 1
  • Angela Balmer – Senior Associate 2
  • Elisha Person – Senior Associate 2
  • Geir Mjelde – Senior Associate 2
  • Geoffrey Grice – Senior Associate 2
  • Hong Ho – Senior Associate 2
  • Jason Breyer – Senior Associate 2
  • Kendall Williams – Senior Associate 2
  • Shawn Ronning – Senior Associate 2
  • Stephen Bullock – Senior Associate 2
  • Amy Hart – Associate Principal
  • Barbara Granados-Saldana – Associate Principal
  • Cheryl Usnick – Associate Principal
  • Mai-Lee Lam – Principal
  • Shannon Suess – Principal

上海

  • Elva Qian – Administrative Assistant II
  • Flora Cheng – Operations Manager (no change in title)
  • Song Yan – Associate 3
  • Vicky Nie – Associate 3
  • Lily Peng – Associate 5
  • Hsin Cheng – Senior Associate 2
  • Ta-Ren Chyn – Associate Principal
  • Mat Yeung – Principal

华盛顿特区

  • Alveena Kamran – Associate 2
  • Gabrielle Metzger – Associate 2
  • Emily O’Loughlin – Associate 3
  • Gabriella Santostefano – Associate 3
  • Katy Siu – Associate 3
  • Rosalyn Roman Iglesias – Associate 3
  • Cesar Cruz – Associate 5
  • Kevin Richardson – Associate 5
  • Nils Jonsson – Senior Associate 1
  • Meridyth Cutler – Senior Associate 2
  • Jeremy Goeckeritz – Associate Director, Cost Management


If you’re ready for a new challenge,
 MG2正在我们全球办事处的众多职位中招聘。看看我们的 公司文化 页面,以了解有关我们的更多信息,以及 工作机会 找到最合适的衣服。

观点

数字零售与实体零售的未来:2022 年五大趋势

2022 年 1 月 / 作者:梅丽莎·冈萨雷斯

本文最初由……撰写并发布 狮子座集团.

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一月底,我们团队有幸参加了在纽约举办的NRF年度零售业大会(Big Show)。我有幸主持了一场精彩的行业未来发展专题讨论。过去两年零售业发生了翻天覆地的变化,因此,能够与各大品牌和专家面对面交流,了解他们如何创新地满足消费者的期望和需求,是一次难得的机会。 

以下是我们从零售商、品牌商和设计师身上总结出的五大要点,这些要点对于他们打造未来几代数字和实体消费体验至关重要:

1. 灵活地改进跨平台体验至关重要。 

随着消费者购物方式的不断演变,线上线下销售点之间的界限日渐模糊,品牌需要具备持续灵活地改进产品和服务的能力。支付过程中的任何不便都可能导致交易失败。因此,探索并实施简化的支付方式,让消费者和/或店员能够轻松完成支付至关重要。 


在店内布局方面,艺术与科学相融合。如今,我们比以往任何时候都更容易获取数据和洞察,从而能够了解顾客行为模式、捕捉与店员的互动,并揭示痛点。这些数据对于制定敏捷设计策略至关重要,而敏捷设计策略需要随着顾客的需求而不断调整。行业合作伙伴关系,例如 Lionesque Group 和 Pathr.AI 宣布达成协议。将是定义和加强未来消费者/品牌关系的关键。

2. 效率是科技所能提供的最宝贵的财富。

要想真正取得成功,门店员工需要随时掌握信息,无论是后台操作还是与顾客互动。即时了解货架上的商品、仓库里的库存以及其他门店的商品供应情况,不仅是当今顾客的期望,更是提升销售前景和巩固品牌忠诚度的必要条件。


与狮子座集团的理念一致 近期行业调查结果门店员工每时每刻都能实时掌握全部库存信息,零售商就能节省数百万美元。利用技术赋能员工掌握这些信息,可以提高门店效率、优化生产力并简化配送流程。

Melissa Gonzalez, Principal at MG2, NRF Big Show 2022

3. 全渠道意味着无处不在地满足消费者的需求。 

无论消费者是身处商店、在线浏览、与社交媒体互动,还是在元宇宙中玩耍,他们都希望并期待品牌在各个渠道都能提供一致、简化的“点击购买”体验,并且这种体验能够无缝衔接。

他们追求的是一种“应有尽有”的选择权,并且这种选择权能够根据他们当下的需求灵活调整。这种灵活性对于我们构想未来门店的设计至关重要。数字化整合需要赋能门店员工和消费者,使他们能够在光顾不同的实体店时灵活切换,从而获得他们所需的各种选择、便捷的购物体验和高效的服务。

4. 真正的可持续发展始于供应链。 

消费者用钱包投票,他们表达喜爱的方式也越来越倾向于希望所支持的品牌展现出透明度、真诚和可持续发展的理念。这还包括零售商对环境产生积极影响,以及努力实现社会和社区公平。

然而,真正的关键在于整个生态系统的协同合作,才能真正带来消费者能够看到并产生共鸣的改变。品牌和零售商需要掌控并优化自身的供应链,从成本和透明度两个方面提升消费者的购买便利性。

Rothy's 的 Saskia van Gendt 分享的经验之一是对品牌自身在整个过程中所扮演角色的深刻理解。“如果你掌控了供应链,”他指出,“你就能真正地影响局面。例如,你可以建立按需生产模式,从而避免浪费。”

5. 我们正处于实体与数字融合的时代。

元宇宙——这个行业最新的热门词汇——蕴含着将实体零售与混合现实体验融合的潜力和前景。然而,我们早已在数字与实体融合的道路上走了多年,例如,虚拟的无限货架可以让消费者像在实体店里一样,花上几个小时浏览商品。 

创新技术已经并将继续推动零售数据采集和分析的未来发展,通过RFID、传感器、数字显示屏和产品等方式实现响应迅速的物联网连接,并融合沉浸式媒体体验。数字与物理世界的融合只会不断加深。

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请联系我们的团队 了解更多我们如何帮助品牌定义实体零售的未来。

研究与洞察

为当今消费者设计门店体验

2022 年 1 月 / 作者:梅丽莎·冈萨雷斯、尼克·卡普托

我们始终保持好奇心,不断探索消费者的行为和期望,并利用数据洞察来发现和验证客户旅程中哪些环节能够真正提升客户满意度。以下是我们最新消费者调查的主要发现。完整的调查报告(包含所有洞察)可在本预览底部下载。

我们如何调整“商店的角色”以反映当今消费者的需求?

随着消费者逐渐适应线上线下混合的生活方式,数字与实体融合的趋势日益加深,我们将探讨消费者的行为、需求和期望如何影响“实体店的角色”。本次调查将深入研究科技的实用性、其固有价值,以及这些因素如何为实体零售环境带来新的机遇。

下载 – 咨询 – 20220111 门店体验报告

消费者体验

Kathy Kuo 首页

营造沉浸式灵感

Kathy Kuo Home是一家精品家居品牌,提供现代和经典风格的家居装饰,满足各种室内设计需求。凭借强大的线上粉丝群体,Kathy Kuo Home在以下机构的协助下,寻求开设其首家永久旗舰店: MG2 / Lionesque Group除了打造一个温馨、轻松、允许携带宠物狗的空间,让顾客沉浸于各种可能性之外,Kathy Kuo 和她的团队还希望将他们的在线设计中心、完整的数字目录和量身定制的咨询服务带到位于纽约州南安普顿市中心的顾客手中。

最终呈现的体验完美地体现了该品牌的高端产品,将亲身探索的乐趣与数字零售技术的便捷性和专家设计咨询完美地融合在一起。

Kathy Kuo Home旗舰店仅占地4,000平方英尺,却巧妙地运用场景布置,精心展示品牌最畅销的各类产品,包括室内外家具、装饰品和灯具,风格多样。店内还设有设计资源中心,KKH设计师可在此与顾客一对一交流,共同打造理想家居。此外,这里还将举办一系列店内活动。

这里营造的环境让人感觉像是郭先生在汉普顿的家,它成功地欢迎了空间里的每一个人,鼓励探索,激发灵感。

“与顾客互动一直是品牌的重中之重,而面对面交流无疑是最佳方式。”郭先生在门店盛大开业前接受《福布斯》采访时表示,“我们通过在线提供优质服务,持续投资于与顾客的关系,并取得了成功。如今,我们将迎来持续增长的机遇。实体店的开设将使我们能够接触并服务比以往任何时候都多的顾客和客户,从而助力我们实现品牌使命——帮助尽可能多的人爱上他们的家园。”

自开业以来,Kathy Kuo Home 的旗舰店已在《建筑文摘》、《Insider Trends》、《Modern Luxury》和《Business of Home》等杂志上刊登过。

它还被授予了以下荣誉: 《美好家居》杂志评选的2021年美国最佳家居商店.


  • 项目细节

  • 地点 美国纽约州南安普顿
  • 客户 Kathy Kuo 首页
  • 市场分类
  • 规模 4,000 平方英尺
  • 设计服务
消费者体验

Packer x Asics

For US Open 2016, Packer x Asics opened up shop in Grand Central Station with a limited collection.

目标

To generate awareness and sales for the first exclusive launch of Packer Shoes x Asics and Mitchell & Ness capsule collections.

MG2

Packer Shoes contracted MG2 for their 4th Pop-Up Store in NYC. With the goal of capturing U.S. Open-based media and foot traffic, MG2 secured Vanderbilt Hall at Grand Central Station and was the lead project management team for the #GAMESETMATCH activation.

结果

Located at the pinnacle of passerby traveling from NYC to Arthur Ashe stadium, the 3-day pop-up captured thousands of visitors daily and was featured in major industry publications including SneakerNewsHypeBeastSole Collector, and more.


消费者体验

亚马逊视频

From November 29 through December 8, 2018, fans of the Amazon Prime Video original series The Marvelous Mrs. Maisel were able to experience a slice of 1958 New York through a pop-up Carnegie Deli replica restaurant in Lower Manhattan.

目标

To promote the release of the second season of Prime Original show The Marvelous Mrs. Maisel, the iconic Carnegie Deli was brought back to life through a pop-up deli experience that transported visitors back to the era of the TV series, with everything from décor, to pricing, to the menu, reflecting 1950’s New York City as depicted in The Marvelous Mrs. Maisel, making it a fully immersive and highly photographable experience.

MG2

Tool of North America hired MG2 as their full-service partner to design and render, as well as source and manage, the production of the immersive environment for the pop-up, with a2zrestaurant as the operational partner.

结果

The pop-up deli experience was an extraordinary success, it served 11,000 people and had a waiting list of 8,000. The pop-up garnered 280 pieces of press coverage including Buzzfeed福布斯VogueEaterUSA Today, and 10 broadcast segments, with a social media reach of 45 million.

2019 One Show Awards Finalist for Experiential Design and Indoor Spaces


消费者体验

莎莉·汉森

Sally Hansen 在纽约时装周期间开设了一家快闪美甲吧,推出了其创新的新应用程序,该应用程序解决了指甲油试用购买的问题。

目标

品牌意识和教育 ManiMatch应用程序 这款应用可以让你虚拟地涂抹指甲油。(它利用增强现实技术,让你能够在线试用超过200种不同的莎莉汉森指甲油颜色!)

MG2

MG2受Sally Hansen旗下数字营销机构CULT LDN委托,成为其快闪美甲店的合作制作公司。我们负责选址、设计3D效果图、监督制作搭建以及招募店员。

结果

为期三天的快闪活动吸引了超过2500名访客,在社交媒体上获得了超过1900万次的曝光量,并被誉为“《Teen Vogue》的“天才应用” 和 ”Mashable 推荐的“最佳购物方式”.


消费者体验

ShopLAB

Partnering with Steiner + Associates, MG2 was tasked to provide strategy services to analyze, evaluate, and solidify the pop-up retail incubator program. 

目标

Evaluating and identifying the turnkey operational strategy in relation to data driven technology and brand curation while further solidifying goals of the overarching retail experience at the property.

MG2

MG2 worked closely with the Steiner + Associates team to ensure the turn-key program would be a success. MG2 provided guidance on needed IT infrastructure to support technology integration(s) and evaluated and ensured the design technology investments aligned with Easton Town Center customer DNA as well as met the needs of target brands and retailers. MG2 also strategized a comprehensive staffing and operational plan and consulted on the pricing structure and needed tenant amenities to establish a positive NOI.

结果

ShopLAB is a lower risk solution for the retailers, allowing them to test their performance at Easton Town Center while they measure customer capture potential and the online halo effect of the brick-and-mortar location. The program places a strong emphasis on local Ohio brands, unique gifts and concepts, experiential retailers looking to test out the Columbus market as a future long-term investment.


消费者体验

速度

营造沉浸式灵感

当家庭健身行业领军企业 Tempo 寻求通过拓展实体零售市场来加强与消费者的联系时,他们与……建立了合作关系。 MG2 / Lionesque Group 对新建独立门店的战略、设计和建设采取整体方法。

凭借从合作零售空间收集的数据和经验,Tempo 致力于打造超越产品和服务展示的零售体验。他们精心策划了一段独特的客户旅程,将教育和日常可能性融入 Tempo 社区,展现了品牌产品所带来的健康、充实生活方式的潜力。Tempo 的实体店故事从教练和公司创始人身上汲取灵感,帮助消费者设想如何将现实世界中的活动——例如攀岩、冲浪、徒步旅行等——与家中的健康伙伴完美结合。

除了对门店的战略、设计和建设采取全面的方法外,设计师还与 Tempo 合作,为其新零售空间制定了关键绩效指标 (KPI)。一系列市场调研帮助团队确定了试点门店的合适面积和城市,同时,双方还合作推进了从概念开发、零售战略规划、预算评估到设计方案和项目管理等各个环节。

随着位于曼哈顿和华盛顿州贝尔维尤的门店在假日季前及时开业,Tempo 已做好准备,可以正确分析和优化其实体零售策略,同时让家庭健身爱好者充分体验其独特社区的各种可能性。


  • 项目细节

  • 地点 美国多个地点
  • 客户 速度
  • 市场分类
  • 规模 1400-1600平方英尺
  • 设计服务

Ranked 5th in the top 100 best companies to work for in Washington state.

2021年100家最佳雇主公司——MG2排名第5!

MG2s mantra is people make place. The 50-year-old firm has a robust DEI initiative with a five-year timeline that involves all staffers. It emphasizes sustainable design practices and invests in staff development through leadership training, coaching programs and free LinkedIn Learning courses. Staff events include happy hours, movie nights, ping-pong tournaments and Mariners games.

随着零售电商越来越依赖实体店,实体店也迎来了繁荣时期。

The U.S. has seen several retailers across the country forced to close their brick-and-mortar stores amid the rise of e-commerce over the past few years. However, we are in the midst of a brick-and-mortar boom, with retailers expected to open more stores this year than they close, for the first time since 2017, according to an analysis of more than 900 chains by IHL Group, a research and advisory company. At the same time, the e-commerce businesses of retailers have become more dependent on physical stores to fulfill orders, especially during the holiday shopping season. Lionesque Group CEO Melissa Gonzalez joins Cheddar News’ Closing Bell to discuss.

观点

超越自我:以数据驱动,致力于可持续设计

2021 年 11 月 / 作者:Russ Hazzard,《超越与超越:数据驱动的可持续设计承诺》

建筑师兼 AIA 2030 创始人 Edward Mazria 曾说过:“当我们试图解决一个棘手的问题时,我们往往会急于求成,但在这种情况下,简单才是王道。更好的建筑、负责任的能源使用和可再生能源的选择,才是我们应对能源独立和气候变化所需的一切。”

直截了当、负责任的设计一直是 MG2 战略和理念的核心,我们始终将可持续的原则和应用融入到我们的每一个项目中。我们的三大可持续发展价值观——环境管理、目标效率和恢复性措施——既体现了公司创立之初的现状,也反映了我们未来的发展目标。MG2 一直致力于不断提升设计标准,不断改进,以达到并超越可持续认证和基准。

MG2 总裁 Russ Hazzard 表示:“我们一直在审查我们的规范,寻找机会向客户推荐可持续产品和方法,在我们刚开始时,这些只是从地点和‘对环境更好’的角度来看的更好的选择。”

如今,这些可持续供应商和材料推荐不仅带来便利,更是我们DNA和设计流程中不可或缺的一部分。因此,曾经可能不愿接受替代方案的客户如今将我们视为专家和倡导者,我们拥有合适的解决方案,能够帮助他们走上更可持续的未来之路。

Costco 批发总部园区——华盛顿州伊萨夸

作为建筑环境的建筑师和设计师,我们所做的每一件事、我们承接的每一个项目,其意义都是显而易见的。AIA 的 2030 挑战概述了承诺公司必须努力实现的两个具体目标:

  1. 到 2025 年,建筑环境运行能源系统减少 90%。
  2. 到 2025 年,建筑环境中的碳排放量将减少 45%(这是我们团队规定的百分比)。

“减少温室气体排放是整个行业本世纪面临的挑战。”MG2 建筑性能分析师 Johnny Klemke 表示,“我们如何在不断建造更多建筑的同时,减少对自然环境的影响?这正是 MG2 正在努力解决的问题。通过帮助各团队找到更高效、碳排放更低的设计方案,我们也向客户证明了可持续性并不一定成为项目的成本负担。”

通过帮助团队为他们的设计提出更高效、碳排放更少的解决方案,我们向客户表明可持续性不必成为成本负担。

建筑性能分析师 Johnny Klemke

“我们最大的障碍是让整个行业与我们一起努力,”MG2 的设计师 Jon Guerechit 说道,他负责领导我们的运营能源计划,“一个好处是,无可争议的数据让我们更容易说服客户,一项节省成本的措施可以 服务环境。但数据并不总是对我们有利。拥抱环境守护者的心态更加困难,因为它迫使利益相关者以不同的思维方式投资于长远的未来。我们正在全力倡导这种心态。

今天,随着我们继续评估和发展公司的可持续发展行动计划,我们致力于超越友邦保险 2030 年挑战所概述的目标,增加我们自己的两个目标

  1. 严格致力于与具有前瞻性的供应商合作并使用 可持续材料 遵守尽可能高的标准。
  2. 减少 用水量到 2030 年,所有项目室内水管均达到 30% 至 45%,室外饮用水管达到 50%
PCC社区市场——华盛顿州西雅图

添加材料到混合物中。

从改善室内空气质量到减少建筑垃圾,我们的建筑师和设计师指定的材料至关重要。我们的选择代表着改善地球及其居民健康的巨大机遇。

除了自豪地签署 AIA 材料承诺之外,MG2 还创建了我们自己严格的材料评估系统。我们的专家采用红绿灯结构,对我们使用的每一家供应商、产品和材料进行分析和排名,以确保我们尽可能地遵守最高的可持续发展标准,共创更美好的未来。

PCC社区超市——美国最大的食品杂货合作社——多年来一直与 MG2 合作,致力于改进其门店的材料,并争取获得 LBC Petal 认证。其巴拉德门店是全球首家获得该认证的食品杂货合作社,其超过 40% 的材料(略低于 $1.4M)均来自可持续来源,其中 9.2% 的材料来自 100 英里以内。此外,该店 100% 的木材获得 FSC 认证,其中 10% 的材料经过回收或再利用。

“有一种误解,认为我们需要追求绿色建筑认证来推动可持续材料的使用,或者我们必须 仅有的 使用可持续材料来改变世界。这两种说法都不正确。

Candon Michelle Murphy,材料专家

MG2 的数据驱动材料系统带来了丰富的知识和洞察力,但持续的教育以克服误解并帮助我们的客户和合作伙伴了解财务和环境投资仍然至关重要。

“选择可持续材料的最大挑战是对其相关成本的误解。”MG2 的材料管理员 Candon Michelle Murphy 提到,“如果要选择可持续材料,市场上确实有一些特定类别的材料需要很高的成本,但也有相当多的材料类别不需要或只需支付很少的费用,就能实现更加环保的最终安装。

“还有一种误解,认为我们需要追求绿色建筑认证才能推动可持续和健康的材料,或者认为我们只有采用可持续材料才能改变世界。然而,这两种说法都不正确:任何能够减少隐含碳排放、减少室内空间挥发性有机化合物 (VOC) 排放量、实现材料回收或避免填埋的选择,仍然具有重要意义。”

通过减少用水产生根本性影响。

水是地球上最宝贵的资源之一。虽然我们许多人在日常生活中将清洁新鲜的水视为理所当然,但在水资源匮乏的地区建造建筑环境的建筑师们,始终将水的保护、减少和可回收性放在首位。

MG2 的节水目标(我们的第四个也是最雄心勃勃的可持续发展计划)是到 2030 年底,在我们的每一个项目中,将马桶和水龙头等设备的室内用水量减少 30% 至 45%,将园林绿化和灌溉中的室外饮用水消耗量减少 50%。

“在我们的项目中,减少用水量有几十个原因,其中很重要的一点是,这样可以降低从当地水源取水量,”MG2 水资源保护目标设计师兼联合负责人 Maribel Barba 说道,“这使我们能够更好地与当地环境协调,增加所有人的可用水量,并改善社区关系。”

Costco Santa Fe——墨西哥

虽然我们的节水目标对 MG2 的许多客户来说可能比较陌生,但有些客户多年来一直致力于在其建筑环境中率先采用创新技术和节水策略。例如,长期合作伙伴 Costco 多年来一直与 MG2 合作,在其位于墨西哥和美国西南部的仓库中实施节水方案,这项计划使其每年节水量达到 20%。

这家批发巨头最近在其圣达菲门店,向节水的未来迈出了更重要的一步。圣达菲门店拥有独一无二的绿色屋顶,作为墨西哥公园的自然延伸,并采用了多项节水技术,包括利用再生水的厕所和景观灌溉系统,以及公园湖的雨水收集系统。根据基准数据,安装的卫生间设备用水量减少了50%。

“即使节水流程已经实施多年,我认为企业要让合作伙伴接受这一理念仍然颇具挑战性。”MG2节水目标设计师兼联合负责人克里斯蒂安·拉佐 (Christian Razo) 表示,“许多人并没有意识到可以节约多少水,甚至不知道不节水的后果。我们竭尽全力让每一位客户了解实施这些流程的益处,包括知道自己所做的事正在造福子孙后代所带来的满足感。”

Costco Santa Fe——墨西哥

我们在可持续设计实践方面取得了长足进步,并为众多项目和合作伙伴所取得的成绩感到无比自豪。但事实上,MG2 才刚刚起步。 

“当我们着手创建 MG2 的可持续发展正式框架时,我们知道它需要引起所有员工的共鸣,并融入公司的文化。”MG2 可持续发展负责人马克·泰勒 (Mark Taylor) 表示,“我们以数据为导向的方法直接体现了公司以结果为导向的本质,并将成为我们继续前进的成功支柱。”

MG2的可持续发展行动计划

详细了解我们对地球未来的卓越承诺,请访问我们的 AIA 2030承诺可持续发展行动计划, 或通过 联系我们的可持续发展团队.

Two More PCC Stores Meet Rigorous Green Building Standards

PCC Community Markets (PCC), the largest community-owned food market in the United States, has received Living Building Challenge (LBC) Petal Certification for its West Seattle and Bellevue, Wash., cooperative locations. The stores join PCC’s Ballard location, the first grocery store to receive this recognition, in meeting what are considered the world’s most rigorous green-building standards to earn the LBC Materials, Place and Beauty Petals from the International Living Future Institute (ILFI).

研究与洞察

了解现代食品杂货购物者

2021年9月 / 作者:梅丽莎·冈萨雷斯,《了解现代杂货购物者》
consumer experiences in grocery retail

我们始终保持好奇心,不断探索消费者的行为和期望,并利用数据洞察来发现和验证客户旅程中哪些环节能够真正提升客户满意度。以下是我们最新消费者调查的主要发现。完整的调查报告(包含所有洞察)可在本预览底部下载。

我们如何才能提升顾客的超市购物体验?

现代食品杂货行业瞬息万变,其定义和体验受到当今消费者和我们不断变化的世界的影响。我们如何才能创造一种全面且便捷的体验?


想了解更多信息?获取完整的食品杂货消费者洞察报告,直接发送到您的收件箱。

消费者体验

灿烂的地球

jewelry-show-room-brilliant-earth-mg2-design

平易近人的奢华

自 2005 年以来,Brilliant Earth 一直通过其高端的线上平台和预约制专属展厅,为全球客户提供符合道德规范、屡获殊荣的精美珠宝。这家以数字技术起家的公司希望拓展其实体零售业务,开设开放式零售空间,于是与 MG2 合作,将 Brilliant Earth 的品牌精神和独特产品无缝地转化为线下体验。

与品牌珠宝一样,Brilliant Earth全新展厅的零售设计和推广方案也经过精心策划,每个环节都体现了匠心独运的工艺。此前,该品牌的所有线下体验均需预约,且大部分展厅都位于零售中心的高层,远离普通顾客的视线。

MG2设计师运用明亮、轻盈、温暖的色调,呼应了Brilliant Earth的线上形象,为全新的展厅体验注入了平易近人的奢华感。这家全新门店——Brilliant Earth的首家此类门店——为品牌带来了引人入胜、互动性强且富有教育意义的零售体验,并通过更多优质的底层空间拓展了其房地产潜力,从而提升了品牌知名度和用户参与度。

Brilliant Earth_Brooklyn

从规划到陈列设计,该团队大胆打破了珠宝行业常见的许多壁垒,例如传统的马蹄形柜台,这种柜台常常起到阻碍作用。

相反,为了直接体现该品牌独特的钻石购物体验教育方法,MG2 设计了一个可随每个新空间灵活扩展的固定装置套装方案;一个可定制的零件套件,可以适应任何形式。

曾经用于顾客预约登记的自助服务终端,如今已演变为多功能数字工具。它现在可以帮助顾客了解行业和钻石知识、测量戒指尺寸并完成结账流程,这一功能进一步凸显了Brilliant Earth线上线下服务无缝衔接的理念。

整个商店的陈列柜都像家具一样精心设计;展示柜轻盈地漂浮在空间中,而圆形咨询台则营造出平等舒适的服务体验。这种高度定制化的设计和推广方案,在不增加Brilliant Earth建设成本的前提下得以实现。

Brilliant Earth_Brooklyn

Brilliant Earth位于布鲁克林的新店标志着该品牌向前迈进了一步,同时又沿用了其他展厅的经典设计元素。这家位于威廉斯堡的独特建筑拥有拱形天花板和裸露的砖墙,营造出更加宽敞明亮的空间感。这为商品陈列提供了更大的空间,新增了六个展柜、一个预约服务台和一个更注重零售体验的接待区,进一步丰富了品牌的零售产品。Brilliant Earth此次展厅设计的革新,在突出展示其精美珠宝产品的同时,成功地将简约风格与高端灵活的零售理念完美融合。

同样,Brilliant Earth位于普鲁士国王镇的展厅选址也极具特色,其设计上的挑战和机遇并存。该展厅位于一家出口有限且缺乏自然采光的购物中心内,给设计团队带来了独特的挑战。为了使空间焕发生机,设计师重新调整了展厅的布局,无需使用玻璃幕墙,并通过运用大幅面图像、墙面展示柜以及在展示柜上方设置商品陈列,增强了视觉冲击力。此外,展厅前部还采用了嵌入式照明、舒适的沙发座椅以及以教育为主题的展示台,进一步营造出温馨宜人的零售氛围。

展厅的私人预约区经过精心布置,移至空间后方,既为顾客提供了更大的私密性,又最大限度地提升了整体设计的灵活性。设计师沿用了其他展厅的现有组件,并融入了体现品牌特色的新元素,确保了 Brilliant Earth 标志性的明亮轻快风格即使在光线昏暗的购物中心内也能得以延续。

随着全国各地展厅的陆续开业,这家全球领先的道德采购高级珠宝品牌在保持其线上形象的同时,也为消费者打造了全新的零售体验,每家展厅都拥有其独特的风格。


消费者体验

WaFd银行总部

恢复和更新社区基石

社区驱动的设计

华盛顿联邦银行是太平洋西北地区社区的基石,是美国最大的银行机构之一,在八个州拥有 235 家分行。结合他们的品牌更新和向 WaFd 银行的过渡,该企业试图重新定位其西雅图旗舰店的内部和外部,创造一种体验和环境,重新设置品牌及其公司总部。设计团队通力合作,为银行客户和整个西雅图社区带来了一个现代、令人难忘的目的地。

照亮地标

最初设计和建造于 1980 年代的 WaFd 空间位于西雅图市中心 5th 和 Pike 的历史交汇处,当它消失在外面的树木后面时,路人几乎看不到它。团队试图“赋予角落权力”,精心策划适应性再利用工作,同时尽可能多地保留原始 40 年历史的石材外观。

MG2 的团队通过一系列设计创新实现了这一壮举:将入口移至更显眼、更吸引人的位置,我们用充满活力、安全的 ATM 体验取代了空出的位置。重新编程由焕然一新和照明的外立面与基础设计相辅相成,平衡了大胆、诱人的数字标牌和传统的建筑光芒。天篷——现在是透明的——已经被照亮和提升,使社区更容易接近空间。最后,新的窗户和玻璃窗提高了内部引人入胜的品牌的知名度。这些组件和谐地结合在一起,通过一个新的入口前厅将街景拉向内,欢迎顾客和路人。

高级本地化

数字优先的寻路和品牌元素是定制的,以突出 WaFd 的新技术前沿战略。它创建了内容区,热烈庆祝从西雅图城市文化到当地运动队的一切,与银行的观众建立联系,并展示他们最重要的服务和功能。

与技术方法相辅相成的是一个平易近人、以社区为中心的金融机构的经典风格:金色和青铜元素与温暖的胡桃木、草绿色布覆盖物和耐用的以品牌为中心的饰面相结合,为原本中性的空间注入色彩和活力。这些功能很容易随着 WaFd 新实施的身份而变化。

编程,协调

礼宾台使空间现代化,将其带入一个新时代,同时仍然拥抱建筑的优雅和永恒的渗透。它促进了整个大堂的自然循环和客户服务点。与空间设计同步的是一个创新的以用户为中心的银行流程,它创造了新的、灵活的、友好的连接方式。 WaFd 以款待为导向的计划经过战略性设计,旨在让银行员工和客户通过柜员互动、贷款预约以及半私人或私人会议实现共生流动。

大堂进一步展示了深邃的阴影、深色木墙和代表华盛顿自然标志的石材饰面,将您的目光吸引到空间后面的电梯墙上。到处都是壁龛和精致的橱柜,为礼宾、衣帽间和可伸缩的银行格栅提供存储空间。

组合的汇合

最初由四个独立的封闭区域组成——银行分行、大堂、走廊和零售店——WaFd 被重新设计成为一个统一的空间。这种体验提供了优化的交通流量,让顾客可以从银行空间自然地循环到毗邻的新星巴克。国际知名的咖啡品牌与我们的设计师进行了罕见的合作,将 WaFd 当代室内设计的大胆主题融入其零售主题中,延伸至 WaFd 及其客户可以使用的隐蔽会议室空间。这些元素与受委托的当地艺术品、固定装置和家具相结合,将城市社区和自然景观完美融合。

从简单的银行分行重新聚焦到一个复杂的、具有多种交通模式、小插曲空间和难忘时刻的设计前瞻项目,结果是一种现代、透明和热情的体验,位于亲切的款待和进步的微妙交汇处银行业。


  • 项目细节

  • 地点 华盛顿州,西雅图
  • 客户 华孚银行
  • 市场分类 ,
  • 规模 3,600 平方英尺/平方英尺
  • 设计服务

消费者体验

内部收益率

MG2 / Lionesque Group partnered with GGP to create a place where digitally native brands could test physical retail in a complete turnkey solution. Technologically driven, the project included RFID “Wishlist” key with analytic tracking and enabled the education of customers about their brand story and unique product offerings.

The team fully developed the program and space from the ground up, including creating all branded aspects of the store, curating brands, developing a monthly membership program, design and production of the space, operational management, and ongoing marketing & in-store event strategies.

Offering an experience that garnered 4,156 shares and over 11M impressions, a total of 15 e-commerce brands were showcased in the first chapter of IRL, with 80% viable for long-term tenancy. The innovative concept drew attention from local and national media including articles in Chicago Tribune, Glossy, WWD, Design:Retail, among others.


  • 项目细节

  • 地点 伊利诺伊州芝加哥
  • 客户 GGP Inc.
  • 市场分类
  • 规模 418平米
  • 设计服务
  • 资质认证 2018年度设计零售商店,Glossy 2018最佳新概念商店入围