Tiktok and Instagram Are the Choice of Gen Z for Shopping and Product Discovery

Nike, Forever 21, Lululemon, Urban Outfitters, and Sephora are some retailers that Gen Zers prefer visiting in person to shop at, owing to their use of social media in interesting ways, a study by MG2 and Berns Communications Group found.


What Does Gen Z Really Want from Stores

Gen Z’s spending power is growing. That’s why brands are focused on uncovering their behaviors and preferences across all channels. During this Retail Remix episode, Alicia Esposito chats with Melissa Gonzalez, Principal at MG2, to dig into some of the key findings and takeaways that design executives can apply.


Sorel Footwear Pops-up All Aglow in Orange in NYC

The vibrant color scheme carries throughout the space, which was designed by MG2/The Lionesque Group to engage and inspire both long-time Sorel fans as well as new passers-by. The design also highlights Sorel’s Caribou silhouette.  A 5’x10’ foot polar bear is painted on the store’s orange-painted exterior.


Inside the opening party for Sorel’s pop-up store in Brooklyn

It had “a very New York bodega feel,” Melissa Gonzalez said of the store, whose showroom is just 950 square feet. “And we could take over the whole exterior, which was super important, so we really had a brand moment starting from the outside in.”


Sorel Paints Brooklyn Orange with New Pop-up

Footwear brand Sorel has collaborated with MG2 and The Lionesque Group on a Brooklyn-based pop-up to celebrate the 50th anniversary of its. The anniversary celebration coincides with the release of a celebrity design collaboration with musician and actress Chloe Bailey.


Victoria’s Secret Bombshell Gardens named Retail Design Institute Class of 2022

We’re honored to see Victoria’s Secret Bombshell Gardens named in Retail Design Institute’s Class of 2022, representing the best of the best in retail stores and experiences.


What Gen Z Expects from In-Store Experiences: Shared Values and Community Connections

New research from MG2 confirms that Gen Z is looking for curated visual merchandising experiences and for brand values to shine through in these physical environments, along with a focus on wellbeing and community connections.


How the US Navy is redesigning its 300+ retail stores on bases worldwide

The Lionesque Group was tapped to pilot redesigns at the Oceana base store in Virginia Beach, and then roll out changes across the system.


Check Out Costco’s New HQ Addition — Contours, Cafeterias, Cubicles, and Cardio

This is about pictures — a visual tour in and around the finished product, which 3,700-plus employees moved into over the summer. 


Research & Insights – September 2023

Bringing the Sustainable Promise to the In-Store Experience

As consumers become more aware of the importance of sustainability and are more actively engaging in sustainable practices at home as well as investing in sustainable businesses, we examine how this increase in consumer awareness brings opportunities for brands and retailers to better understand consumer motivations and where they crave demystification, paving the way for a more thoughtful retail store experience that is in the service of facilitating change.

Our full deck is available for download at the bottom of this preview. Take me there now!

Consumers are looking to retailers to lean into sustainability beyond the products they sell

Consumers are becoming increasingly informed about the benefits of sustainability and are experimenting with sustainable products and practices more than ever before. From using LED light bulbs, to reusable shopping bags and bottles, to eating locally grown foods, consumers everywhere are engaging in sustainable practices even when they don’t realize they are. Even the smallest change has the ability to drive long term benefits, and the same can be said of the actions brands and retailers can take in stores. 

In this survey, we investigate consumer awareness when it comes to the wide spectrum of sustainable initiatives available to them and how that awareness informs their motivations and prioritization when shopping in-store, facilitating opportunities for retailers to design store environments that are not only a place for procuring goods, but rather a place that drives education, enacts thoughtful and purposeful change and keeps sustainability and a sense of community at the core of all they do.

Key Takeaway

As consumers continue to embrace sustainable practices at home, they are looking to the brands they follow and admire to do the same in-store. Consumers view their relationships with brands like a partnership, wherein retailers are not only a provider of goods, but a provider of education and inspiration, serving as a real time resource into the products worth investing in, and the practices worth pursuing. 

As they evolve and their awareness expands, consumers are also becoming more clear about their motivations and level of prioritization when it comes to sustainability in retail. We see this evidenced through their desire for signage in-store that conveys a brand’s commitment to positive change in the environment and surrounding communities, through their interest in modular fixtures as a waste reduction effort, through their interest in recycling receptacles in-store for repurposing products and materials, as well as wanting messaging that communicates tips and guidance for product care throughout the product’s lifespan. 

Consumers want to feel good about the brands they invest in and more so than ever, they are wanting to know that their investment is in service of the greater good. Consumers are thinking beyond today, and when they look at the impact of their decisions upon the generation of tomorrow, they expect brands, retailers and developers to be right there with them, building a brighter future together.

Interested in More? Download the Full Deck!

Melissa Gonzalez named one of Path to Purchase Institute’s 2023 Women of Excellence Winners

The program recognizes female brand marketers, retailers, agency executives and solution providers for their achievements in influencing shoppers along the path to purchase. 

MG2 Listed in the Top 50 of BD+C’s Top 130 Hospitality Facility Architecture Firms for 2023

The Olympic Bar Seattle WA

We’re excited to be listed as number 47 in BD+C’s Top 130 Hospitality Facility Architecture Firms for 2023.

10 Restaurant Design Mistakes to Avoid

“But it’s hard to nail that correct ambiance,” says Joy Dayaw, associate, MG2 Design, Seattle. “The last thing you need is a silent restaurant, but you also need some soft surfaces so the noise isn’t so active.”

MG2 listed in ENR Top 100 Green Design Firms and Contractors

We’re excited to be listed on ENR’s Top 100 Green Design Firms.

How to Get Gen Z to Shop in Stores

“For wellness, it was interesting to see thoughtful fitting room experiences identified as a top priority, as opposed to more typical experiences you would associate with wellness such as biophilia, light and sound,” said Melissa Gonzalez, principal at MG2, in a statement to Tiara White of Ad Age.

MG2 Listed in the Top 10 of BD+C’s Top 140 Retail Sector Architecture and Architecture Engineering (AE) Firms for 2023

We’re excited to be listed as number 8 in BD+C’s Top 140 Retail Sector Architecture and Architecture Engineering (AE) Firms for 2023.

Research & Insights – September 2023

Gen Z: A Deeper Look At 4 Key Personas And How They Are Shaping The In-store Experience 

As Gen Z has grown up and become independent consumers, we examine how this shift in mindset informs their preferences, expectations, and spending habits, highlighting where brands and retailers should focus their attention and investments to best resonate with this digitally fluent, omnipresent generation.

Our full deck is available for download at the bottom of this preview. Take me there now!

WANT TO GET GEN Z CONSUMERS IN-STORE? MEET THEM WHERE THEY WANT TO BE MET

Gen Z is digital first however they seamlessly blend worlds, expecting brands to fluidly meet them online and offline because that is all they have known. By bridging online engagement with physical retail experiences that apply both purposeful and playful technologies in-store, brands and retailers can elevate the shopping experience while maintaining the convenience and efficiency Gen Z has come to expect. In this survey, we seek to better understand this generation and investigate their preferences and motivations for shopping in-store, enabling us to bring forward opportunities for future retail store design that incorporate experiences that not only resonate with the consumer’s values, but celebrate their individuality and desire to be a part of the brand story digitally and physically.

Key Takeaway

Gen Z consumers know what they want and they know what matters to them. They may be ever changing however their motivations are central to who they are. This generation values authenticity and transparency and knowing a brand’s story is only one part of what drives their sense of connectivity. They expect brands to meet them online and in-store with fluidity, and desire continuity as it relates to brand messaging and customer experience, regardless of the platform or environment. They value and seek out alternative brand experiences not only to feature on social media, but as a way to further educate themselves and immerse themselves in a brand’s world. Gen Z wants to be a part of the narrative and they want to engage with brands in unexpected ways.

It’s really important for brands to push out messaging that actually aligns with their brand values and is demonstrated through the action they take in the community. It can feel very inauthentic when brands promote body positivity when they have 0 body diversity within their models online. – Sierra Mar Elia, Z Suite Member

For me, it’s in the visual space. Like if something looks really, really cool inside, whether it’s a display or just artwork, not even the product, I’m really curious to see what that is. – Tyra Mitchell, Z Suite Member

For me it’s the people that make the space so I love going into a store that has really nice store associates in there. It invites you to be curious about what’s inside, and then you can maybe take in the art they have in there, the different colors. It allows you to be a consumer if the people make the space. – Lindsey Hyams, Z Suite Member

Highsnobiety did the Cafe de Flore thing and when I was in Paris I was like I have to go see this cafe, why did they do this fashion pop-up? Those crossovers are really cool. Made me a fan of the clothing brands and who they are working with. So these experiential things really speak to me. – James Turco, Z Suite Member

I don’t like that Artizia has the mirror that you have to walk outside of the dressing room to get to, it can be very intimidating. It hasn’t stopped me from shopping there, but it definitely has stopped me from trying things on there so I think that has curved my experience a little bit. And making sure the dressing rooms are not super tight and feeling claustrophobic because it can be emotional trying on clothes sometimes. – Emma Fortuna, Z Suite Member

Shopping in a place that is a subtle luxury, not overly flashy with TV screens and those kind of things is appealing to me. – Alec Beers, Z Suite Member

Interested in More? Download the Full Deck!

Top 175 Architecture Firms for 2023

We’re excited to be included among the top 25 in Building Design + Construction’s 2023 Top 175 Architecture Firms.

Several Buy Buy Baby, Harmon Stores to Reopen After Buyers Scored Deals on the Bankrupt Brands

“There’s a mix of so much education that’s needed that cannot really be fulfilled online in a way that doesn’t feel overwhelming and intimidating,” Melissa Gonzalez, principal of MG2 and founder of The Lionesque Group, a retail experiential design firm, told CNBC.

Kizik CMO on Growing a Challenger Brand: ‘It’s Us Against the World’

Kizik opened its first physical store this past May with help from MG2/The Lionesque Group.

‘You have to pay to play’: Retailers’ short-term COVID leases are running out

While pop-ups were popular before the pandemic, they’ve “accelerated” due to people’s comfort with experimental stores or shoppable showrooms, according to Melissa Gonzalez, principal of MG2 and founder of The Lionesque Group, a retail experiential design firm. 

Curiosity with the MG2 Interns

Joining the Seattle Design Festival this year are Trevor Gunderson and the MG2 Summer Interns with The Garden of Ideas! In this Pop-Up Experience, the team asks you to question the Now in order to generate new ideas that can be incorporated into our shared spaces and places.

In anticipation, the Seattle Design Festival sat with the interns to learn more about what inspires them.

ENR 2023 Top 225 International Design Firms

We’re excited to be listed in ENR’s Top 225 International Design Firms of 2023.

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